Pure Cremation
Telesales Specialists
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Telesales Sales Specialists – Inbound & Outbound
The Pure Group | Eagle House, Joule Road, Andover
£29,391.64 per annum plus attractive performance-based commission
37.5 hours per week, with a rotating weekend day and a day off in lieu
The Pure Group is a financially secure, established and successful business, and a leading provider in the UK’s direct cremation and funeral planning sector. With a strong market position and a clear strategy for continued growth, we’re looking for talented sales professionals to join our high-performing team in Andover.
At Pure, our purpose is simple: to make end-of-life planning more straightforward, transparent and affordable, while providing families with dignity, compassion and peace of mind. Our values are at the heart of everything we do. We put customers first, act with integrity, treat people with compassion and always aim to do the right thing.
We’re looking for experienced sales professionals who are motivated, resilient, empathetic and genuinely customer-focused. You will share our values and want to succeed in an environment where people, quality performance, outstanding customer service, and purpose go hand in hand.
At Pure, great sales isn’t about pressure - it’s about listening, building trust, understanding what matters to each customer and helping them make an informed decision that’s right for them. If you are looking to join a well-established Group, in a strong market position, with a clear vision for continued growth, and want to take your sales career to the next level, then we would love to hear from you.
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About the Opportunities
We have roles available across both teams:
Inbound
Taking calls from prospective customers, answering their questions and guiding them through our funeral plans and the next steps.
Outbound
Following up with people who have requested information through our website, by phone or by post, building relationships and helping them explore their options.
Whichever team you join, you’ll listen carefully, understand what matters to each customer and explain our services clearly, giving them the confidence to make a decision that’s right for them.
What You’ll Do
- Explain our services, pricing and benefits in a clear and reassuring way.
- Work towards sales targets while maintaining high standards of service and quality.
- Keep accurate customer records across our CRM and payment systems.
- Follow FCA requirements and internal procedures, ensuring customers are treated fairly.
- Recognise when customers may need additional support and respond with sensitivity.
- Use coaching and feedback to develop your skills and contribute to the team’s success.
What You’ll Bring
- Experience in telesales, business-to-consumer sales or a call centre sales environment, with a record of meeting or exceeding targets.
- A warm, confident telephone manner and strong listening skills.
- Empathy, resilience and the ability to handle sensitive conversations professionally.
- Confidence using Microsoft Office, CRM platforms and customer systems.
- Strong attention to detail and a commitment to doing the right thing for every customer.
- A motivated approach to your own performance and a willingness to support colleagues.
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What You’ll Receive
Alongside your basic salary and performance-based commission, we offer:
- 30 days’ holiday plus bank holidays.
- Comprehensive induction and training covering our services, FCA requirements and supporting vulnerable customers.
- Ongoing coaching from your manager and our Quality Assurance team.
- Access to our Learning and Development Academy.
- Bupa Health Cash Plan following successful completion of probation.
- Life assurance and a company pension, with a SMART Pension option.
- Family-friendly occupational benefits.
- A 24/7 Employee Assistance Programme.
- Discounted gym membership and a cycle to work scheme.
Ready to Take Your Next Step?
Join a growing business where your sales skills can help people plan ahead with greater peace of mind. Apply today and tell us whether you’re interested in inbound, outbound or both.
We welcome applications from all backgrounds. If you need support or reasonable adjustments during recruitment, please contact hr.recruitment@purecremation.co.uk or 07469 400065.
Appropriate pre-employment checks apply, including DBS or Disclosure Scotland and FCA checks where relevant. All gaps in employment history must be disclosed.
We may close vacancies early if we receive a high volume of suitable applications.
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