Aaron Wallis Sales Recruitment
Telesales Team Lead
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Telesales Team Leader Bristol – Office Based
£35,000–£40,000 basic + uncapped commission (OTE from £4,600)
Are you a hands-on Telesales Team Leader who loves the numbers and the people behind them? We’re recruiting for a growing, digital-first business that is shaking up a traditionally slow-moving industry. With ambitious growth plans over the next two years, they’re now looking for an experienced Telesales Team Leader to take ownership of a small team of Sales Advisors and help build a high-performing, energetic sales environment.
This isn't a role for someone who wants to sit behind a dashboard all day.
You'll be visible, hands-on and close to the team – coaching, listening to calls, developing people, tracking performance and jumping onto customer calls yourself when needed.
The role
You'll initially lead a team of three Sales Advisors, with responsibility for their day-to-day performance, coaching and development.
You'll:
- Lead, motivate and coach the team to achieve daily, weekly and monthly sales targets
- Monitor performance across call volumes, contact rates, conversion, talk time, SLAs and sales value
- Use data to spot trends, identify issues and take action to improve results
- Deliver regular coaching through call listening, 1:1s, role-play and structured development
- Help develop the team's approach to objection handling and closing
- Lead daily sales stand-ups and create a positive, accountable sales culture
- Manage lead allocation, call queues and resource planning
- Use call monitoring and quality assurance to improve customer conversations
- Help shape and develop KPIs as the sales operation continues to grow
- Work closely with Sales, Marketing and internal teams to improve lead quality and conversion
- Lead by example, spending some of your time speaking directly with customers
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What we're looking for
We're much more interested in your sales leadership experience than the industry you've worked in.
You'll need:
- Previous experience managing a telesales or B2C contact centre sales team
- A strong personal background in telephone sales
- Evidence of delivering against – and improving – sales targets and conversion
- A strong understanding of call-centre KPIs and performance metrics
- Genuine coaching ability – you'll be able to explain how you've developed people and the measurable difference it made
- Confidence analysing performance data and turning it into action
- Experience with call listening, quality monitoring and sales training
- A proactive, energetic and commercially minded approach
- The confidence and personality to be visible on the sales floor and lead from the front
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Experience within property, conveyancing, financial services, mortgages or estate agency would be useful, but isn't essential. Strong B2C telesales leadership experience is far more important.
Why join?
This is a chance to join a growing business at a stage where you can genuinely influence how the sales function develops.
Rather than inheriting a rigid contact-centre structure, you'll have the opportunity to bring your experience, challenge existing thinking and help shape the KPIs, coaching and processes that drive future growth.
You'll also receive:
- £35,000–£40,000 basic salary
- Uncapped commission – OTE from £4,600
- 28 days' holiday plus bank holidays
- Option to buy or sell 5 days' annual leave
- Private health insurance
- Group life assurance
- £25 monthly wellbeing contribution
- Investment in learning and development
- Supportive, sociable working environment
Hours: Monday–Friday, 9:00am–5:30pm
Location: Bristol – office based
If you're already leading a telephone sales team, know your numbers and get a genuine buzz from coaching people to perform at their best, we'd love to hear from you.
Apply today.
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