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Temporary Accommodation Placement Officer
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Temporary Accommodation Placement Officer
Salary
- £31,015 - £34,811 (Grade 5)
Hours
- 37 hours
Contract Type
- Full time/part time, permanent
Work Style
- Flexible: working from home with 4 days in a council location
About The Role
As a Temporary Accommodation Placement Officer, you will work closely with housing options officers, accommodation providers, support services, and residents to arrange temporary accommodation placements. You will help ensure that available accommodation is used effectively, placements are appropriate to household need, and records are accurate and up to date.
Responsibilities include:
- Arranging temporary accommodation placements for households who are homeless or at risk of homelessness.
- Assessing placement options against household needs, availability, affordability, safety, and suitability considerations.
- Working with accommodation providers, landlords, hotels, and internal teams to coordinate bookings, move-ins, and changes of placement.
- Maintaining accurate placement records, monitoring availability, and supporting effective use of temporary accommodation stock.
- Responding promptly to placement issues, including complaints, risks, move requests, and urgent changes in household circumstances.
About You
We are looking for someone who can bring:
- Experience of working in housing, homelessness, temporary accommodation, allocations, customer services, or another fast-paced resident-facing service.
- A good understanding of homelessness services, temporary accommodation, placement processes, and the importance of suitability, affordability, and safeguarding considerations.
- Strong communication and problem-solving skills, with the ability to work constructively with residents, colleagues, accommodation providers, and partner agencies.
- The ability to manage competing priorities, work accurately under pressure, and maintain clear records in line with service procedures.
- An understanding of homelessness duties, equality and diversity, safeguarding, risk management, and the need to make fair, lawful, and transparent placement decisions.
- A practical, resilient, and solution-focused approach, with confidence in making decisions, resolving issues, and working as part of a busy operational service.
- A commitment to supporting vulnerable households, improving resident experience, and ensuring temporary accommodation is allocated fairly and effectively.
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About Us
At City of Wolverhampton Council, we are committed to preventing homelessness, improving housing outcomes, and ensuring residents are treated with dignity and respect. You will join a busy, supportive, and ambitious service where your work will make a direct difference to households in housing need.
This role is central to ensuring that households are placed into temporary accommodation safely, efficiently, and appropriately, while supporting the Council to make best use of available accommodation and reduce unnecessary disruption for residents.
Apply Now
If you are a calm, organised, and resident-focused professional with experience of housing, homelessness, temporary accommodation, or customer-facing services, we would love to hear from you.
Join us and help ensure temporary accommodation placements in Wolverhampton are safe, suitable, fair, and well coordinated.
For full details of the responsibilities and requirements of this role, please see the attached Job Description and Person Specification.
Should you wish to discuss this opportunity further, please contact Vicki.Benton at Vicki.Benton@wolverhampton.gov,uk
Our Working Arrangements
All council roles are allocated to either a fixed, field, or flexible work style. Some roles are agile, which enable and empower employees to maximize their performance and productivity while maintaining a healthy work-life balance.
- Fixed workstyle: Roles work in a fixed permanent council location.
- Field workstyle: Roles are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location.
- Flexible workstyle: Roles have a flexible base location to meet the needs of the business, and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation, including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits, and much more, please click here.
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Diversity
We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.
Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.
We've received the Stonewall Gold Award, emphasizing our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer, and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the essential criteria for the post.
We encourage, inspire, and value an inclusive culture here at the council where employees can flourish, thrive, and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up, and where everyone is treated with respect.
Recruitment of Ex-Offenders
We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure.
Employment Information & Support
If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process, and what it is like to work for the council, please click on this link to find out more.
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