London Borough of Bexley
Temporary Accommodation Visiting Officer
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Job Description
We are seeking an experienced and proactive housing professional with a strong understanding of homelessness, temporary accommodation, tenancy sustainment, and welfare benefits. The successful candidate will be committed to supporting vulnerable households to achieve independent living and secure long-term housing solutions.
As the role involves frequent face-to-face engagement with residents across the borough, candidates must have access to reliable transport and be able to undertake multiple home and accommodation visits each day, often at short notice, responding flexibly to service demands and urgent customer needs.
- Key Responsibilities:
- Act as the first point of contact for landlords and tenants experiencing difficulties in sustaining tenancies.
- Serve as a negotiator and/or mediator between disputing parties to resolve contractual issues.
- Ensure all landlords and tenants comply with their respective contractual agreements.
- Stay updated with local and national policies affected by legislation regarding welfare reforms, housing, state benefits, landlord and tenant law, and other relevant legislation and guidance.
- Liaise with colleagues within the team and the wider Housing Options service to provide a streamlined and seamless service to customers in temporary accommodation to ensure a smooth transition into the private rented sector or social housing.
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Essential Requirements:
- Energetic and an excellent communicator.
- Work as part of a team that always seeks to understand first and create simple ways to keep people informed about things that are important to them.
- Apply huge personal integrity coupled with resilience.
- Understand and keep up to date with local and national policies affected by legislation regarding welfare reforms and housing as well as changes in state benefits, landlord and tenant law and other relevant legislation and guidance relating to the service area.
Work Environment:
- Office-based at least 2 days each week when not on the road.
Additional Information:
- Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service (DBS).
- Interviews dates to be confirmed.
- Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent, offering a blend of city vibe and the tranquility of Kent.
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Our Offer to You:
- Competitive salary
- Coaching and mentoring programs
- Excellent pension scheme
- Generous annual leave plus bank holidays
For more information on the benefits package on offer, please refer to the Candidate Information document attached.
Recruitment Information:
- As a disability confident employer, Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria.
- If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@bexley.gov.uk.
- This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.
- We reserve the right to close adverts earlier than the closing date.
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