REFY
Temporary Customer Service Assistant
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Department: Customer Service
Employment Type: Temporary
Location: Manchester
Description
An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.
We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.
CONTRACT
Temporary contract running from 26th October 2026 until 8th January 2027, with a one-month probationary period to review performance against agreed targets before continuation.
HOURS
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
08:00–16:30 day shifts, five days per week, including one weekend day on six occasions throughout the contract, with a weekday off in lieu.
REPORTS TO
Customer Experience Manager
LOCATION
Manchester office, with one working-from-home day per week.
Key Responsibilities
- Respond to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
- Achieve and maintain daily performance targets
- Report back on any patterns of customer feedback or common issues raised by customers to the Customer Experience Manager
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills, Knowledge And Experience
- Strong team player with a collaborative approach
- Sharp, solution-focused, and proactive problem solver
- Excellent written and verbal communication, with exceptional accuracy
- Confident in achieving and exceeding departmental targets
- Thrives in fast-paced environments while maintaining high performance under pressure
- Adaptable to communicating in the REFY tone of voice
- Comfortable navigating and adapting to multiple software platforms
- Must have 1+ years of experience working in Customer Service
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills