Brown Brothers Harriman
Temporary Desktop Support Technician
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At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
Junior Desktop Support Technician (Temp role)
As a Junior Desktop Support Technician, you will be responsible for providing first-line IT support to colleagues across our London office and global locations. You will assist with the setup, maintenance, and troubleshooting of desktop, laptop, mobile, and audio-visual technologies, helping to deliver an excellent end-user experience.
Working alongside experienced members of the IT team, you will gain hands-on experience supporting a wide range of technologies while developing your technical and customer service skills.
Main Responsibilities
- Based in the London office, provide first-line IT support to local and global users via phone, remote support tools, and in-person assistance.
- Assist users with hardware, software, and connectivity issues, escalating more complex incidents when required.
- Support the installation, configuration, and replacement of desktop and laptop computers, peripherals, and mobile devices.
- Assist with the support of meeting room technology, video conferencing systems, and collaboration tools such as Microsoft Teams and Zoom.
- Provide support for trading floor technologies, including Bloomberg and IPC systems.
- Log, track, and update support tickets to ensure issues are resolved within agreed service levels.
- Assist with office moves, equipment deployments, and hardware refresh activities.
- Participate in system upgrades, software rollouts, and IT improvement projects.
- Maintain accurate documentation of support procedures and common solutions.
- Support client events and meetings by ensuring audio-visual equipment is functioning correctly.
Working Hours
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This role operates on a rotating shift pattern to ensure adequate support coverage for business users and trading floor operations. Shifts will alternate between:
- Early Shift: 07:30 – 16:00
- Late Shift: 09:00 – 17:30
Flexibility may occasionally be required to support project work, technology rollouts, or business-critical activities outside of standard hours.
Client Interaction
- Deliver a professional and customer-focused support experience.
- Communicate technical issues clearly to end users and provide regular updates on support requests.
- Work closely with colleagues, vendors, and other IT teams to resolve issues efficiently.
- Demonstrate a proactive approach to learning and improving service delivery.
Projects and Development
- Participate in local and global IT initiatives and technology rollouts.
- Gain exposure to enterprise technologies, infrastructure, and support processes.
- Develop technical knowledge through training, mentoring, and hands-on experience.
- Contribute ideas to improve team processes and user experience.
Qualifications And Experience
- 1-2 years' experience in an IT support, service desk, or customer-facing technical role (including internships or placements).
- Good understanding of Windows 10/11 and Microsoft 365 applications.
- Basic knowledge of desktop, laptop, and mobile device troubleshooting.
- Familiarity with ticketing systems and remote support tools is beneficial.
- Interest in audio-visual and collaboration technologies such as Teams, Zoom, Cisco, or Poly.
- Strong customer service and communication skills.
- Eagerness to learn new technologies and develop technical skills.
- Ability to manage multiple tasks and work effectively in a team environment.
Desirable Qualifications
- CompTIA A+, Network+, or similar entry-level IT certifications.
- Microsoft Fundamentals certifications.
- ITIL Foundation (or willingness to obtain).
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
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About BBH
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.
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