Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Diversity Matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

The Recruitment Process

• Application deadline: 28th August 2026
• Response by: 4th September end of day. You may hear from us before this date. We will not be able to respond to any application follow ups until after this date has passed due to the volume of applications we receive.

Next Stage: In-person Group Interview

What to expect: The group interviews will take place on the shop floor either during quiet open hours or after hours and last 1-1.5 hours. During the interview, there will be a number of activities based around getting to know you a little more and getting hands on with product demonstrations. More information will be provided in interview invites, but the activities will include pampering demonstrations such as cleansing and applying face masks on faces (other attendees or staff). Don't worry if you haven't done it before, we will give you the info you need.

Final Stage: Shop Floor Trial

What to expect: The shop floor trials last around 1-1.5 hours. We invite you to join us as a member of staff on shop floor and put into practise product demonstrations you picked up during your interview as well as others we will show you on the day. As Christmas is our busiest time of year, we're looking for team mates who are happy to hit the ground running, get stuck in on the shop floor and have fun with our products and our customers, getting the products onto customers' skin.

Accessibility

Lush Preston has step-free access from the street directly onto the shop floor. The main staff room, stock room and toilet are accessed via 2 flights of stairs only. There is a toilet available to use in Starbucks, 2 units away. For any individual accessibility questions please email the shop directly- preston@lush.co.uk

Important Information

As explained above, a key part of the role is demonstrating products on customers' skin including hands, arms, faces and head/scalp. We will need members of staff who are confident to do this (with training provided of course). We understand that there may be factors such as religion/culture which may influence which customers you are comfortable to demonstrate on. We are able to accommodate this, we just ask that you let us know ahead of time by emailing preston@lush.co.uk so we can discuss this directly with you.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations, including on the hands, arms, face, scalp and feet.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

• A 'people person': For us, this isn't just jargon- we really mean it! Our customers are at the heart of what we do, and demonstrating our beautiful products is our favourite way to do it. In this role, engaging visitors with product demonstrations will be key and the best way to learn is to get stuck in. One minute we can be entertaining a group of visitors with a spectacular bubbly bath demonstration, the next we are slowing down delivering a pampering experience to a visitor who needs a rest, taking time to get to know them and applying our beautiful skincare to their face while they sit back and relax. We are looking for people who are excited to create these wonderful experiences for all our guests.
• Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
• Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
• Communication: We work hard to maintain open and honest communication across our team. We are looking for team members who can communicate in this way to maintain a healthy working environment for our team.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday*
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Financial childcare support on return to work*
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required

We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights