University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Temporary Staffing Services Officer
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Are you a proactive and customer-focused administrator looking to make a difference within one of the UK’s largest acute teaching hospitals?
We are seeking a motivated individual to join our Temporary Staffing Services team, supporting the safe and effective deployment of bank and agency staff across the Trust.
About the Role
This is a fast-paced and varied role where you will coordinate staffing requests, process bookings accurately and efficiently, and ensure compliance with Trust policies, NHS standards, and approval processes. Working closely with managers across clinical and non-clinical services, you will provide advice on temporary staffing procedures, resolve complex queries, and deliver a high standard of customer service.
Responsibilities
- Coordinate staffing requests
- Process bookings accurately and efficiently
- Ensure compliance with Trust policies, NHS standards, and approval processes
- Provide advice on temporary staffing procedures
- Resolve complex queries
- Deliver a high standard of customer service
- Support and supervise the booking team
- Assist with training and development
- Undertake compliance audits
- Deputise for the Team Leader when required
- Provide expert advice and support to managers
- Oversee booking systems and workforce compliance
- Supervise Senior Booking Assistants
- Resolve complex staffing, payroll, and invoicing queries
- Maintain and improve procedures
- Deliver staff training
- Conduct compliance audits
- Support projects that enhance service performance and customer experience
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Requirements
The successful candidate will have:
- Substantial administrative experience
- Excellent organizational skills
- The ability to manage competing priorities
- Confidence in building relationships with stakeholders
- Ability to analyse workforce information
- Problem-solving skills
- Contribution to service improvement
- Experience within workforce, recruitment, temporary staffing, or rota management, particularly in an NHS setting, would be valuable
About Us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high-quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
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By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential, and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organisation's core values.
Important Notice
Please note this vacancy is not eligible for sponsorship.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can if interested.
Contact Information
For further details / informal visits contact:
- Name: Jazz (Jaswant) Sidhu
- Job title: Temporary Staffing Services Team Leader
- Email address: Jaswant.sidhu@uhcw.nhs.uk
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