Civic Recruitment Limited
Tenancy and Enforcement Team Manager
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Team Manager – Tenancy Rights, Advice & Enforcement
Summary
The Team Manager – Tenancy Rights, Advice & Enforcement will lead a newly established team responsible for implementing the council’s duties under the Renters’ Rights Act (RRA). This role is crucial for ensuring the effective enforcement of private rented sector tenancy legislation, addressing unlawful eviction and harassment, and providing high-quality tenancy rights advice to residents. The position is a 12-month contract with a local authority, offering an opportunity to make a significant impact on tenancy rights and enforcement.
Responsibilities
- Lead, manage, and develop a specialist team of officers delivering tenancy rights advice, casework, and enforcement activities.
- Set clear service objectives, monitor performance, and ensure the delivery of a high-quality, resident-focused service.
- Build a positive, inclusive, and high-performing team culture, supporting staff development and wellbeing.
- Oversee the delivery of advice and casework related to the advertising, letting, management, and termination of private rented sector tenancies.
- Ensure all enforcement activities comply with relevant legislation, council policy, and best practices.
- Lead complex investigations into harassment, unlawful eviction, and other breaches of tenancy law.
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Requirements
Essential Experience Required
- Proven experience managing or supervising complex casework within a statutory, regulatory, or enforcement context.
- Significant experience working with tenancy law, including security of tenure, unlawful eviction, and harassment.
- Experience leading investigations and enforcement actions, including preparing evidence for legal proceedings.
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Essential Qualifications Required
- In-depth knowledge of private rented sector tenancy law, enforcement powers, and investigatory frameworks.
- Strong understanding of regulatory responsibilities and legal processes related to criminal and civil enforcement.
Additional Information
- Working Hours: 35 hours per week.
- The role requires a Standard DBS.
- Location: 6 Brixton Hill, London, Lambeth, SW2 1RW, United Kingdom.
- Work Pattern: Minimum 2 days per week, bi-weekly schedule.
- Application Deadline: The role closes on 10th July 2026, apply ASAP.
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