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Tenancy and Leasehold Officer
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Tenancy and Leasehold Officer
Salary: £37,747 - £40,423
Hours: 37 hours per week (may be required to work out of hours)
Location: Office based Wolverhampton and, community visits will be required. Candidates should not anticipate extensive remote working opportunities.
Job Type: Permanent
Overview:
This is an exciting opportunity to join our Tenancy Management team as a Tenancy & Leasehold Officer. You will play a key frontline role in our neighbourhoods - supporting residents, resolving tenancy issues, and working directly within our communities to help make them safe, clean and welcoming places to live.
Key Responsibilities:
- Deliver a high-quality, customer-focused tenancy and leasehold management service
- Conduct regular visits and community engagement
- Take appropriate and timely action to resolve tenancy breaches, ASB, property misuse and estate-based concerns
- Support tenants and their families, particularly those who are vulnerable, to maintain successful and sustainable tenancies
- Identify and report estate issues and ensuring action is taken
- Build strong relationships with residents, colleagues and partners
- Maintain accurate case records and ensuring all actions align with policy and good practice
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About you:
- Do you thrive in a role where you're out in the community every day, engaging directly with tenants and seeing the impact of your work first-hand?
- Are you confident managing face-to-face conversations, estate issues and tenancy challenges head-on, rather than working behind a desk?
- Do you enjoy taking responsibility for your own patch - carrying out visits, inspections and resolving problems where they happen – while also being a strong team player who collaborates well with colleagues?
- Are you looking for a role that is fast-paced, varied and entirely community-based?
Benefits Of Working With Us
- We offer a range of great benefits, including:
- 25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
- Excellent pension scheme through the Local Government Pension Scheme (LGPS).
- Real Living Wage employer, ensuring fair and competitive pay.
- Green travel options, including National Express discounts and cycle-to-work scheme.
- Learning and development support, including access to My Learning Hub and progression opportunities.
You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.
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Our organisation:
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.
Equality and Diversity:
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.
Reports To: Tenancy and Leasehold Managers
Closing date: 18 August 2026
Skills Assessment date: 3 September 2026
2nd Stage Interview date: 11 September 2026
Contact for an informal discussion / more information:
Emma Thomas - 07581 196442
Attached documents
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