The Property Centre
Tenancy Manager
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We're looking for a Tenancy Manager!
The Property Centre is looking for a Tenancy Manager to join our growing Tenancy Management department at our Taunton head office.
You will help manage the ongoing tenancies within our residential portfolio; working with landlords, tenants, contractors and colleagues to make sure issues are progressed, customers are kept informed and accurate records are maintained.
The role will primarily focus on tenancy management, but you will also be trained to support maintenance coordination. This makes it a varied position and provides a strong understanding of the full property-management journey.
You will report directly to our Head of Tenancy Management and work alongside an experienced team covering tenancy management, maintenance, inspections, compliance and client accounting.
What will you be doing?
- Communicating with landlords and tenants about ongoing tenancy matters.
- Managing emails, calls, diary actions and outstanding cases.
- Monitoring rent arrears and progressing agreed follow-up actions.
- Supporting compliance processes and ensuring important dates and documents are not overlooked.
- Managing routine tenancy requests, permissions and changes.
- Supporting notices, vacates and end-of-tenancy processes.
- Assisting with deposit negotiations and ensuring the relevant evidence is available.
- Reviewing inspection reports and progressing any follow-up actions.
- Keeping clear, accurate and useful notes on our property-management systems.
- Identifying when a matter needs to be escalated to a senior colleague.
- Assessing maintenance reports and gathering the information needed to progress them.
- Liaising with landlords, tenants and contractors regarding access, authority and appointments.
- Chasing outstanding work and ensuring customers receive updates.
- Making sure actions are properly completed rather than simply passed to somebody else.
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What are we looking for?
Previous experience within lettings, property management, housing, maintenance coordination or a similar customer-focused role would be helpful.
More importantly, you will need to be:
- Highly organised and comfortable managing a busy workload.
- Confident communicating by telephone and email.
- Calm and professional when dealing with difficult situations.
- Comfortable having firm but fair conversations.
- Able to show empathy without losing sight of what needs to be done.
- Accurate and consistent with record keeping.
- Good at prioritising urgent, important and routine work.
- Willing to take ownership and follow matters through.
- Comfortable working as part of a team while managing your own responsibilities.
- Interested in developing your knowledge of residential lettings and tenancy management.
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A Propertymark qualification would be beneficial but is not essential. Training and support will be provided.
What does good look like in this role?
- Landlords and tenants know what is happening.
- Important actions are not missed.
- System notes are complete and accurate.
- Risks are identified early.
- Customers receive updates before they need to chase.
- Problems are progressed to a clear outcome.
- Colleagues receive complete and useful handovers.
- Difficult matters are escalated at the right time.
Why join The Property Centre?
The Property Centre is an independent Estate and Lettings Agency operating across Somerset and Bristol.
We manage more than 500 residential properties and have dedicated teams covering lettings, tenancy management, maintenance, inspections, finance and compliance.
You will benefit from:
- A salary of £24,800 per annum.
- Structured onboarding and ongoing training.
- Support from experienced tenancy-management colleagues.
- Opportunities to complete relevant professional qualifications.
- A clear route to develop your technical knowledge and responsibilities.
- A busy, friendly and ambitious working environment.
- Free office parking.
- Company events and team activities.
- The opportunity to build a long-term career within a growing business.
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