Brinkleys Estate Agents
Tenancy Progression Administrator
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We are looking for a highly organised and proactive Tenancy Progression Administrator to join our busy and friendly lettings team. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and delivering exceptional customer service.
As a Tenancy Progression Administrator, you will play a key role in ensuring the tenancy process runs smoothly from the point an offer is agreed through to move-in. Working closely with landlords, tenants, negotiators, and third-party providers, you will ensure every tenancy is completed efficiently, compliantly, and to the highest standard.
Key Responsibilities
- Progress agreed tenancies from offer acceptance through to move-in.
- Prepare and issue tenancy agreements and supporting documentation.
- Coordinate referencing, Right to Rent checks, and compliance requirements.
- Liaise with landlords, tenants, guarantors, and contractors throughout the tenancy progression process.
- Arrange inventory appointments, check-ins, and key collection.
- Ensure all legal and compliance documentation is completed accurately and on time.
- Keep CRM systems and tenancy records up to date.
- Monitor tenancy deadlines and proactively follow up on outstanding items.
- Work closely with the lettings and property management teams to ensure a seamless customer experience.
- Provide professional and friendly customer service via telephone, email, and in person.
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The ideal candidate will have:
- Previous experience in an administrative role, within a lettings background.
- Excellent organisational skills and exceptional attention to detail.
- Strong communication skills, both written and verbal.
- The ability to manage multiple tasks and prioritise effectively.
- Confidence using Microsoft Office and CRM systems.
- A proactive, positive attitude with excellent problem-solving abilities.
- The ability to work well both independently and as part of a team.
If you are organised, customer-focused, and enjoy seeing a process through from start to finish, we'd love to hear from you.
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