Leaf Living OpCo Ltd
Tenancy Progressor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We are looking for an experienced Tenancy Progressor to work within the Tenancy Progressing team. This role is fast-paced and central to ensuring a customer-first approach throughout the tenancy lifecycle—from holding deposit to key collection and everything in between.
Requirements
- Strong background in customer service and tenant engagement.
- In-depth knowledge of UK tenancy legislation and compliance requirements.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and problem-solving abilities.
- Excellent written and verbal communication skills.
Responsibilities
Oversee all core tenancy functions including, but not limited to:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Compliance: Ensure adherence to all relevant legislation and internal policies. Collecting all relevant compliance certificates and issuing to Tenants.
- Issuing Tenancy agreements and coordinating signatures
- Coordinating move-in monies prior to tenancy start date
- Working with Lettings consultants to ensure a smooth tenant journey
- Deposit Management: Oversee deposit collection and registration
- In-Tenancy Support: Provide guidance and support to tenants throughout their tenancy progression.
Customer Service
- Champion a culture of exceptional customer service across all tenancy touchpoints.
- Ensure tenants receive timely, clear, and supportive communication throughout their tenancy progression.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Compliance & Risk Management
- Maintain up-to-date knowledge of tenancy law and ensure team compliance.
- Maintain up-to-date knowledge of Renters Right Act 2025
- Identify and mitigate risks related to tenancy operations and customer interactions.
Stakeholder Engagement
- Act as a key liaison between tenants, internal teams, and external providers.
- Collaborate with other departments to ensure smooth operational delivery and consistent service standards.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location