Campions Group
Tenancy Services Consultant
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Chestertons Estate Agency
Tenancy Services Consultant
Hours: 40 hours a week, Monday to Friday worked flexibly between 8.30am and 6pm
Location: Tower Bridge
Salary: £30,000-35,000 per annum plus benefits
A fantastic opportunity has arisen to join our established Tenancy Services team. Based at our Tower Bridge office. We are looking for an exceptional Tenancy Services Consultant to contribute to the smooth and efficient running of the department.
Key Responsibilities
We are looking for an exceptional Tenancy Consultant to join our team to serve as a primary point of contact for tenants and landlords from the start of a new tenancy, ensuring a smooth, compliant, and customer-focused experience throughout the entire tenancy lifecycle.
- Provide expert advice on Housing Act legislation
- Oversee annual rent reviews
- Manage the renewal of non-Housing Act tenancies
- Handle all in-tenancy variations in a fair, professional, and commercially responsible manner
The ideal candidate will have high attention to detail, an enthusiasm for the London lettings market, and will have a track record of providing excellent customer service.
Your Main Duties Will Include
- Conduct annual rent reviews
- Serve Section 13 notices accurately and within statutory timelines
- Coordinate requests such as change of sharer, renewals, and other variations
- Demonstrate the capability to manage high-value and complex tenancies, adapting approach appropriately for arrangements such as short-lets and corporate tenancies
- Ensure a positive, professional experience with tenants and landlords from tenancy commencement
- Provide clear, informed advice on legislation, obligations, and tenancy processes
- Maintain high levels of communication, ensuring all parties feel supported and informed
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Attributes:
- Prior experience in a tenancy, lettings, or renewals role with strong understanding of tenancy processes
- Understanding of Housing Act legislation and its practical application
- Ability to foster positive working relationships
- Effective management of customer/client relationships
- Excellent communication, negotiation, and relationship-building skills
- High attention to detail and accuracy in documentation
- Time management skills of planning, prioritising, and organisation
- Objection handling and problem solving
- Proficient IT skills and ability to use tenancy and CRM systems effectively
About The Company
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
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Campions: Campions is one of the fastest-growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch, and Campions Lettings & Management brands which collectively sell, rent, and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
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