Hays
Tenancy Services Officer
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We are currently recruiting for an experienced Tenancy Services Officer to join a respected Housing Association on an initial 3-month contract. This is an excellent opportunity for a housing professional with a strong background in tenancy management, rent arrears, estate management, and customer service to make an immediate impact within a busy housing team.
Your new role
You will be responsible for delivering a comprehensive tenancy management service, ensuring customers receive a high standard of support while helping the organisation achieve key performance targets.
Key duties will include:
- Managing a patch of tenancies and ensuring compliance with tenancy agreements.
- Proactively managing rent arrears cases, negotiating repayment arrangements, and progressing recovery action where required.
- Providing housing advice, tenancy sustainment support, and signposting to relevant agencies.
- Investigating and resolving anti-social behaviour and neighbour disputes.
- Managing tenancy changes, tenancy terminations, and associated casework.
- Carrying out tenancy visits, estate inspections, and customer home visits.
- Working closely with external partners including benefits agencies, support providers, and local authority services.
- Responding to customer enquiries, complaints, and service requests.
- Maintaining accurate records and updating housing management systems.
- Supporting wider housing management initiatives and service improvement activities.
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What you'll need to succeed
- Previous experience working within a Housing Association, Local Authority, or social housing environment.
- Strong knowledge of tenancy management and rent arrears recovery.
- Experience dealing with anti-social behaviour, estate management, and tenancy sustainment.
- Excellent communication and customer service skills.
- The ability to manage a varied caseload and work effectively both independently and as part of a team.
- Experience using housing management systems and Microsoft Office applications.
What you'll get in return
- Immediate start available.
- Initial 3-month contract with potential for extension.
- Hybrid working arrangement with a minimum of 2 days per week in the office.
- Opportunity to join a supportive and customer-focused social housing organisation.
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What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
- Previous experience working within a Housing Association, Local Authority, or social housing environment.
- Strong knowledge of tenancy management and rent arrears recovery.
- Experience dealing with anti-social behaviour, estate management, and tenancy sustainment.
- Excellent communication and customer service skills.
- The ability to manage a varied caseload and work effectively both independently and as part of a team.
- Experience using housing management systems and Microsoft Office applications.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy, and Disclaimers which can be found at hays.co.uk
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