WMJobs
Tenancy Services Officer
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North Warwickshire Borough Council,
Housing Division
£34,434 - £36,363 per annum
37 hours per week
Make a Difference. Sustain Tenancies. Provide Excellent Services.
Are you passionate about making a real difference to people's lives? Do you thrive on building positive relationships, solving problems, and delivering excellent customer service?
North Warwickshire Borough Council is looking for an enthusiastic and proactive Tenancy Services Officer to join our Housing Team. This is an exciting opportunity to manage a diverse portfolio of council tenancies, helping residents to sustain their homes and communities while delivering a high-quality housing management service.
North Warwickshire Borough Council provides housing services to over 2,600 tenants. As a Tenancy Services Officer, you will be at the heart of our neighbourhoods, working directly with tenants to:
- Manage and sustain council tenancies
- Collect rent and income
- Investigate and resolve tenancy issues and complaints
- Enforce tenancy conditions where necessary
- Maintain safe, well-managed homes
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No two days are the same. This role is ideal for someone who enjoys balancing customer support with tenancy enforcement and who is motivated by achieving positive outcomes for residents. You will also have a full valid driving licence.
You will have experience working in social housing or a similar customer-focused environment and be able to demonstrate:
- Knowledge of housing legislation, regulation and good practice
- Excellent communication and people skills
- The ability to manage a varied workload and competing priorities
- Confidence in handling challenging situations professionally
- Strong IT and organisational skills
- A collaborative approach and commitment to delivering outstanding services
Most importantly, you'll share our passion for providing excellent services and creating thriving communities.
The Council offers an excellent employment package with:
- Generous annual leave allowance (including statutory Bank Holidays and 2 extra statutory days)
- Local Government Pension Scheme, with an employer contribution rate of 22.1%
- Flexible working (including hybrid working) available for certain roles
- Learning and Development opportunities
- Family Friendly Policies
- Generous compassionate leave
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For an informal discussion about the role, please contact Maria Neill via marianeill@northwarks.gov.uk
If this role interests you, please visit Jobs – North Warwickshire Borough Council. Select the vacancy and click 'Apply for this job’ button - we'd love to hear from you.
Please note that we only accept completed online application forms and do not accept CVs as a method of application for this vacancy.
If you experience difficulties or need assistance with submitting your online application, please contact the HR team at personnel@northwarks.gov.uk
The closing date for the receipt of applications is Monday 31st August 2026.
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