Rugby Borough Council
Tenancy Support Officer
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Tenancy Support Officer
£33,673 - £37,563
Full Time 37 hours per week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the Role
Rugby Borough Council is looking for a compassionate, motivated and customer-focused individual to join our Housing Services team as a Tenancy Support Officer.
This rewarding role focuses on helping Council tenants to sustain their tenancies and live independently. Working closely with colleagues and partner organisations, you will provide practical support, guidance and encouragement to help tenants achieve positive outcomes and maintain stable homes.
You will work directly with tenants, developing tailored support plans and helping them access the services they need to improve their wellbeing and independence.
Key Responsibilities Include:
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- Providing tenancy support to customers referred to the service.
- Developing and reviewing individual support plans with tenants.
- Supporting customers with budgeting, money management and income maximisation.
- Helping tenants access welfare benefits, grants and other sources of support.
- Working closely with Housing Officers, Revenues colleagues and partner agencies to deliver a coordinated service.
- Maintaining knowledge of local support services and making appropriate referrals.
- Supporting the administration and delivery of tenancy support services.
- Assisting with the achievement of team objectives and performance targets.
- Providing guidance and support to the Tenancy Support Assistant.
About You
We are looking for someone who has:
- Experience of working in housing support or a related environment.
- A good understanding of welfare benefits and the challenges facing people in maintaining their tenancy.
- Alongside the above, experience of dealing with customers face-to-face, over the telephone and in writing.
- Excellent communication and interpersonal skills.
- The ability to work independently and manage a varied workload.
- A calm and professional approach when dealing with challenging situations.
- A commitment to confidentiality, equality and excellent customer service.
- A full driving licence and access to a vehicle for work purposes.
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A professional housing qualification or membership of the Chartered Institute of Housing would be advantageous but is not essential.
Benefits
- 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Hybrid working up to 60%
- Flexi time scheme
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, Cycle to Work scheme and more
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