Hays
Tenancy Support Officer
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Tenancy Support Officer
We are recruiting a Tenancy Support Officer to join a well-renowned housing association from early December!
- Monday to Friday, 35 hours per week.
- Home-based with regular site visits to tenants across the local area.
- A car owner with a full driving licence and business insurance is required.
- Basic DBS required.
- 9-month+ contract.
- Interviews take place in early November with a December start.
Your new role
You will be responsible for delivering a high-quality housing and tenancy management service, supporting residents to sustain their tenancies.
The role will involve managing:
- Rent arrears
- Anti-social behaviour cases
- Safeguarding concerns
- Tenancy breaches
- Complaints
- Complex neighbourhood issues
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You will work closely with local authorities, support agencies, and safeguarding teams while managing lettings, voids, and tenancy sign-ups.
This is a varied role requiring strong case management skills and a customer-focused approach to supporting vulnerable residents.
What you'll need to succeed
Previous experience working as a Housing Officer, Tenancy Officer, Neighbourhood Officer, or similar role.
You will have a strong understanding of tenancy management, rent arrears, welfare benefits, and safeguarding, along with experience handling complex and sensitive cases.
Excellent communication, problem-solving, and report-writing skills are essential, as is the ability to work independently and manage a busy caseload.
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A full UK driving licence, access to a vehicle, and business insurance are required.
What you'll get in return
- Weekly pay and hourly rate
- Umbrella or PAYE
- Long-term temp contract
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy, and Disclaimers, which can be found at hays.co.uk.
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