Hays
Tenancy Support Officer
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Your new company
A well-known housing provider is seeking a Temporary Tenancy Support Officer to join their supported housing team covering parts of Lancashire, North Manchester and Yorkshire. This is a fantastic opportunity to make a real difference to vulnerable customers, supporting them to sustain tenancies and live independently. The contract will run until March 2027 and offers a mix of community-based and tenant-facing work.
Your new role
As a Tenancy Support Officer, you will be responsible for managing referrals and delivering tailored tenancy support to customers with a range of needs. Duties will include carrying out risk assessments, property viewings, tenancy sign-ups and early tenancy visits, as well as helping customers access benefits, furniture, utilities and external support services. You will work closely with internal teams and partner agencies to develop support plans and provide early intervention to help customers maintain successful tenancies.
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What you'll need to succeed
To be successful in this role, you will have previous experience in housing support, tenancy sustainment or a similar customer-focused housing environment. You will be confident supporting individuals with complex needs including mental health, domestic abuse, hoarding and financial hardship. A full UK driving licence, access to your own vehicle with business insurance and a basic DBS check are essential requirements for this position.
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What you'll get in return
In return, you will receive £17 per hour PAYE inclusive of holiday pay, working 35 hours per week, Monday to Friday. You'll benefit from a long-term contract through to March 2027, the opportunity to work for a respected housing provider and the chance to have a positive impact on customers and communities across Lancashire and Yorkshire.
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