Giroscope
Tenancy Support Worker
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Tenancy Support Worker, West Hull
Salary: £28,000 FTE, depending on experience.
For more than 40 years, Giroscope has worked in West Hull to bring unwanted buildings back into use, provide genuinely affordable homes and create opportunities for people to make positive change happen.
We are looking for a thoughtful, practical, and people-focused Tenancy Support Worker to work alongside new and existing tenants. You will help people identify their strengths, interests, skills, and goals, sustain their tenancy, and achieve positive outcomes.
This is a role for someone who understands that good support is not about doing things for people. It is about listening, building trust, recognising strengths, and helping each person take practical steps towards greater independence and wellbeing.
You will join a small housing team and work across all aspects of a supported, sustained tenancy. You will provide personalised one-to-one coaching, maintain clear support and risk-management records, advocate when needed, and connect tenants with services, activities, and opportunities.
At Giroscope, social value is at the heart of everything we do. We are open, honest, and reliable; we share knowledge and skills; and we combine deep local roots with bold, practical ideas. We aim to create places where change begins through fresh ideas and help people make the right connections to move forward.
Job Description
Post: Tenancy Support Worker
Responsible to: Team Leader
Location: 69 Coltman Street, Hull, East Yorkshire, HU3 2SJ
Contract period: Permanent, subject to successful completion of a three-month probation
Hours: Part-time (22.5 hours)
Purpose of the role
Giroscope provides affordable housing to people in housing need. As a Tenancy Support Worker, you will work with tenants to identify and develop their strengths, interests, skills, and goals, helping them sustain their tenancy, maximise their independence, and prepare for the future.
What you will be doing
You will:
- Provide personalised, one-to-one coaching and support to a caseload of Giroscope supported tenants.
- Deliver a comprehensive and strength-based coaching package with the tenant designed to maximise their independence. This should be based on an initial assessment of the tenant’s needs and abilities.
- Identify personal goals for the tenant, and maintain focus on progression and achievement of these goals.
- Create and update a support plan for each tenant identifying their goals and progress.
- Create and update a risk assessment for each tenant.
- Advocate for the tenant where needed.
- Encourage tenants to participate in other services and activities, including the Giroscope Volunteer Programme, enabling them to develop their strengths, interests, and skills.
- Provide emotional support to the tenant.
- Positively challenge negative lifestyle choices and promote accountability.
- Prepare and support tenants to move on to independent/unsupported accommodation when they are ready.
- Empower tenants, promoting independence and wellbeing.
- Encourage and assist the tenant to develop healthy habits, for example, getting out of the house, participating in exercise, or attend social activities.
- Assist tenants to seek and attend support with their mental health.
- Maintain regular contact with the tenant in line with organisational expectations.
- Keep up to date diary notes, risk assessments, and support plans.
- Report any safeguarding issues to Giroscope Safeguarding Officer, social services, or the police as required.
- Develop relationships, liaise, and work collaboratively with statutory and voluntary agencies that are also working with or supporting the person/family – e.g., social services.
- Keep up to date with training required for the role.
- Complete any other tasks required for the role.
- Follow our policies and procedures.
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How the role is balanced
- Working directly with people - approximately 60%
- Policies, processes, and accurate record-keeping - approximately 35%
- Equipment and resources - approximately 5%
About you
You are calm, respectful, and dependable, with the confidence to build trusting relationships while maintaining appropriate boundaries. You notice what people need, listen carefully, and can turn conversations into practical, achievable next steps.
You will be comfortable working with people whose lives may be affected by low income, poor mental health, disadvantage, or other complex circumstances. You will combine empathy with accountability and use a strengths-based approach that supports people to make their own choices and build greater independence.
We are particularly interested in how you work: whether you treat people fairly, adapt to different needs, communicate openly, follow through on commitments, and remain practical and resourceful when situations change.
What you will bring
Person specification
Essential
- Experience of working with disadvantaged people
- A good understanding of the issues faced by people on low income
- A good knowledge of the agencies available to provide support to vulnerable people
- Experience of using Microsoft Office
- Good communication skills
- Effective time management
- Ability to prioritise and manage workloads
- Commitment to Giroscope’s values and equal opportunities
- Demonstrate and respond to the diverse requirements and needs of individuals
- To encourage individuals to value diversity and challenge behaviour which undermines the ethos of equality.
- Ability to represent the company, and develop relationships in a professional manner
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Desirable
- A good knowledge of benefits including Local Housing Allowance/Universal Credit/Benefit cap
- Knowledge of housing related support
- A degree in a related subject – e.g., social work, community & youth work
- A coaching and/or mentoring/counselling qualification
- A good understanding of tenant and landlord issues
How our values are relevant to this role
Giroscope is a community-focused learning organisation with strong roots in Hull and a bold, practical spirit. In this role, social value comes first: helping tenants build stability, confidence, skills, and connections. The way we work matters, so we are committed to being open, honest, reliable, and to making people feel safe.
We believe in learning by doing, using creativity, common sense, and a can-do approach to find solutions. We share our knowledge and see the bigger picture. This means working collaboratively with colleagues, tenants, and partner agencies. We respect individuality: adapting support to each person while protecting the wellbeing and objectives of the wider organisation.
What we offer
- Salary of £28,000 depending on experience.
- A permanent post, following successful completion of a three-month probation period.
- A role based at our Coltman Street office in West Hull.
- The opportunity to work in a purpose-driven organisation with deep local roots, an independent spirit, and a long record of turning possibilities into action.
- A varied role in which your relationships, judgement, and practical support can make a direct difference to people’s lives.
- Pre-employment checks
- Appointment is subject to receipt of at least two satisfactory references, normally from your current and previous employers. Family members cannot be used as referees.
- An enhanced Disclosure and Barring Service (DBS) check will be required for the successful applicant.
How to apply
Send your CV and a covering letter to vacancies@giroscope.org.uk.
Please tell us why you are suitable for the role.
Giroscope welcomes applications from people with different experiences, perspectives, and backgrounds. We want our homes, services, and workplaces to be places where people are treated fairly, feel welcome, and have the opportunity to contribute.
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