Thirteen Group
Tenancy Sustainment Coordinator
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Join us as a Tenancy Sustainment Co-ordinator at Thirteen Group!
Are you passionate about helping people live independently and sustain their tenancies? Thirteen Group is on the lookout for a skilled Tenancy Sustainment Co-ordinator to join our team on a 12-month fixed-term contract and make a real difference in the lives of our customers. This is a roam role, so you’ll work in the community and from home. We’ll need you to be flexible around business and team needs, so you may need to come into the office when required.
Thirteen Benefits:
- Salary – £34,340 per annum
- Annual leave – Starts at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities:
- Deliver flexible, person-centred 1:1 support to customers.
- Provide advice and guidance on tenancy management, budgeting, benefits, and community safety.
- Support customers to reduce debt, improve financial inclusion, and minimise anti-social behaviour.
- Empower individuals to overcome barriers to independent living.
- Work in partnership with external agencies to maximise positive outcomes.
- Ensure the protection of housing assets through proactive tenancy support.
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About You:
- Experience in providing tenancy or housing-related support.
- A good understanding of safeguarding, financial inclusion, welfare benefits, and tenancy sustainment.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage a varied caseload.
- Commitment to promoting independence and wellbeing.
- Full UK driving licence and access to a vehicle during working hours.
Why Thirteen?
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
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Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Vicky Goodman, Tenancy Support and Safeguarding Team Leader on 07880 150585 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
This role has the potential to be made permanent.
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