Southern Housing
Tenancy Sustainment Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Fixed Term Contract until 1st August 2027
The role
As a Tenancy Sustainment Officer, you'll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. You'll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and Domestic Abuse. You'll ensure referrals are made to the appropriate statutory agencies, co-ordinate multi agency meetings, ensuring residents receive the help and support they need.
This is a Fixed Term Contract until 1st August 2027.
Location: Owl Beech Lodge, Horsham
What you'll be doing
- Providing structured support to our most vulnerable residents enabling them to sustain their tenancy and develop effective methods to achieve their identified support targets.
- Carrying out a risk assessment with each resident, highlighting any risks to themselves, their tenancy or others.
- Completing an action plan with each resident, detailing all elements of support required to sustain their tenancy. This will include making referrals to external agencies and signposting. You'll regularly review action plans through to case closure.
- Visiting residents in their home, complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll need
- Experience of working in a front facing customer focused role
- Excellent knowledge of housing law, rights of tenants and laws relating to repairs and safeguarding.
- An in depth understanding of issues affecting vulnerable people
- A Proven track record of developing and building relationships with external providers and with partner organisations. Good negotiating and influencing skills.
- A confident individual with exceptional listening and customer service skills. Excellent communication skills both verbal and written.
- The necessary skills to complete support plans, reports and risk assessments.
- Ability to organise and prioritise own workload to meet deadlines.
- You'll need a full driving licence and access to own vehicle
Please note, in your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Wednesday 5th August 2026 at 23:59
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location