Karbon Homes
Tenancy Sustainment Officer
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Come and make a difference at 54 North Homes as a Tenancy Sustainment Officer
We're looking for a passionate and skilled individual to join us as a Tenancy Sustainment Officer in our Customer Experience Team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives.
Our joining of forces with Karbon Homes affords us the opportunity for further development, ensuring we continue to make a positive contribution to the communities in which we work.
About The Role
The Tenancy Sustainment Officer role involves providing housing-related support to a portfolio of customers, living either in their own homes or within supported schemes run by 54North homes. You'll provide support and advice to tenants, through intensive housing management for residents to sustain their tenancy and live independently. Working with 54N customers and those of other landlords, this unique role provides an opportunity to be highly engaged, building relationships with customers, colleagues, and stakeholders.
You'll assist new tenants, particularly vulnerable tenants, to set up and maintain a tenancy and engaging with existing support providers to ensure appropriate support packages are in place. The role is to ensure tenants understand and adhere to tenancy agreements and supporting them to deal with problems relating to tenancy, including repairs, rent arrears, property condition, and Anti-Social Behaviour (ASB).
You'll work in partnership with the resident and other agencies as appropriate, prepare action plans to achieve agreed outcomes, and undertake regular support sessions appropriate to the identified level of need, maintaining accurate records of assistance given, those involved, and outcomes reached. Acting as the tenant's advocate, liaise with other housing, health, welfare professionals, and other statutory and voluntary agencies, to access specialist support as appropriate.
About You
We're looking for someone who is passionate about making a difference and supporting our customers to live well in the community. At 54North Homes, our behaviours are what we expect everyone to role model in their day-to-day work.
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We recognise that colleagues deliver on both their tasks and our behaviours; the combination of the two is essential and reflects what we want all colleagues at 54North Homes to achieve.
If our values of being Dynamic, Reliable, Bold, Inspiring, and Thoughtful align with the way you work and what you strive to achieve, we would love to hear from you.
Working With Us
You'll be part of our Customer Experience Team, led by Sarah Benjamin, Housing Services Manager. If you'd like to know more about the role, feel free to reach out to Sarah at sarah.benjamin@54northhomes.co.uk or by phone at 0345 521 1993
Key Details
- Tenancy Sustainment Officer - fixed term role until 30 July 2027
- Salary: £27,469 per annum plus a Karbon car payment of £2,405 per annum
- Location: Based at our York Office (Huntington YO32)
- Regular travel will be required
- 37 Hours per week with agile working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.
The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
Ready to Apply?
If this sounds like the role for you, apply via our website: www.karbonhomes.co.uk/careers/
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We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting—but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.
Key dates
- Closing date for applications: Monday 31 August 2026
- Interview date: TBC
We may close the advert early if we receive a high volume of strong applications—so don't wait too long to apply!
We're Inclusive
We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.
Neurodiversity Support Recruitment
We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.
Reasonable Adjustments We Can Consider
- Questions in advance of the interview
- Specific and concrete questions rather than hypothetical questions
- Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus
- Accepting video/recorded CVs where requested
- Recording videos that describe the role and responsibilities - use of visual aids/process maps for hierarchies and processes.
- Extra time for tests/assessments
- Mentors and/or buddies during induction
Further advice
If you need further advice or assistance to apply for the role, please contact Recruitment by email at: recruitment@karbonhomes.co.uk
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