Goodman Masson
Tenancy Sustainment Officer
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Tenancy Sustainment Officer | East London | £40,000 - £45,000
We’re working with a housing organisation based in East London to support the recruitment of a Tenancy Sustainment Officer. The successful candidate will provide practical advice, early intervention and coordinated support to residents who may be facing financial hardship, risks to their tenancy or other barriers to sustaining their home.
Key responsibilities
- Provide welfare benefits and tenancy sustainment support to residents, with a particular focus on Universal Credit
- Meet residents in their homes, at the office and via telephone to understand their circumstances and provide appropriate support
- Complete detailed income and expenditure assessments for existing and prospective tenants, identifying potential welfare benefits and additional sources of income
- Work collaboratively with residents to agree and implement tailored action plans, including support with Universal Credit housing costs and benefit appeals
- Regularly review support plans and work closely with internal teams and external support agencies to ensure residents receive appropriate support
- Manage a caseload effectively while meeting individual and team targets focused on tenancy sustainment and maximising income for residents
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About you
- Experience providing welfare benefits advice, ideally with strong knowledge of Universal Credit
- Experience supporting people experiencing financial hardship or other challenges that may put their tenancy at risk
- Excellent communication and interpersonal skills, with the ability to engage effectively via email, telephone, written correspondence, messaging and face-to-face
- Experience working with diverse communities and supporting people with a range of circumstances
- Proven ability to work collaboratively with colleagues, external partners and support agencies
- Strong organisational skills, with the ability to manage a caseload and work towards targets
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What’s on offer
- Salary: £40,000 - £45,000
- Full-time, permanent contract
- Location: East London
- Hybrid working (3 days per week in the office, 2 days working from home)
- 30 days annual leave + bank holidays
- Defined Contribution Pension Scheme with up to 10% employer contribution, with the option to increase
This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out.
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