Wiltshire Council
Tenancy Sustainment Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Salary: £31,537 - £33,699 per annum
Hours per week: 37 hours
Temporary/Fixed term: Until March 2029
Interview date: Week Commencing Monday 14 September 2026
Join us as a Tenancy Sustainment Officer and make a difference in your community. You'll have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury, with opportunities to travel across the county.
In this role, you'll provide vital support to our clients, empowering them to maintain their housing and avoid homelessness. From assisting with benefit applications to managing utilities and connecting them with essential services, you'll play a crucial role in navigating the challenges of the current cost-of-living crisis. Prioritising rent payments and offering budgeting assistance are key aspects of your responsibilities.
Your work will contribute to our efforts to prevent homelessness by safeguarding existing tenancies and reassuring landlords of the support available to their tenants. This approach has proven successful in both retaining housing and exploring alternative options.
We're seeking candidates with a proactive attitude, capable of effectively handling challenging clients resistant to change. Understanding the struggles faced by care experienced young people is essential, as you'll be supporting them in maintaining their accommodation. Empathy, resilience, and strong relationship-building skills are vital, along with knowledge of landlord-tenant law, welfare benefits, budgeting, and IT proficiency.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported, and able to do their best. We do not tolerate discrimination, bullying, or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust, and respect, guided by our vision and Our Identity.
Contact details
Sophie Noad, Tenancy Sustainment Team Manager, at Sophie.Noad@wiltshire.gov.uk.
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria
Please download and read the role description and person specification here carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.
We are firmly committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Statement of commitment to equality and inclusion
Disability Confident Employer
Application process
[https://jobs.wiltshire.gov.uk/help-and-support]
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills