Honeycomb Group
Tenancy Sustainment Officer
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£27,356 per annum
Stoke-on-Trent / Agile
Permanent
Full-Time
As a Tenancy Sustainment Officer, you’ll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area.
What You’ll Do
- Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
- Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
- Maintaining tenancy conditions and making sure that properties and stock are maintained.
- Dealing with enquiries and complaints from tenants and members of the community or public.
- Making sure regular property and health and safety inspections and report any issues to the relevant teams.
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Who You Are
- Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
- Educated to degree level or equivalent, and hold CIH Level 3 minimum of the willingness to work towards
- Experience of working in housing and/or dealing directly with the public / customers in a busy service environment.
- Experience of dealing with complex behaviour.
- Excellent communication and problem-solving skills.
- Full UK Driving License with own vehicle for work purposes.
- DBS check required.
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