A2Dominion Group
Tenancy Sustainment Officer
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Job Title: Tenancy Sustainment Officer
Do you have a strong understanding of welfare benefits and a passion for helping people sustain their tenancies? Join us as a Tenancy Sustainment Officer and play a key role in supporting customers to maintain their tenancies through practical advice, welfare benefits support and effective case management.
This is a varied and rewarding role where you'll manage your own caseload and work directly with customers to help them overcome financial and tenancy-related challenges. You'll provide advice on welfare benefits, budgeting and money management, carry out affordability assessments and work with local authorities, charities and other partner organisations to help prevent homelessness and support long-term tenancy sustainment.
We're looking for someone who is proactive, organised and able to work independently while building strong relationships with customers from a wide range of backgrounds. A good understanding of the welfare benefits system is essential, along with the confidence to manage competing priorities and make sound decisions in a customer-focused environment.
Key Responsibilities:
- Manage your own caseload and work directly with customers.
- Provide advice on welfare benefits, budgeting, and money management.
- Carry out affordability assessments.
- Collaborate with local authorities, charities, and other partner organisations.
- Help prevent homelessness and support long-term tenancy sustainment.
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Qualifications and Experience:
- Good knowledge of the DWP and wider welfare benefits system.
- Experience providing money advice, budgeting support, or tenancy-related advice.
- Ability to manage your own caseload and prioritise effectively.
- Excellent verbal and written communication skills, with the ability to adapt your approach to different customers.
- Strong interpersonal skills and confidence working with people from a wide range of backgrounds and age groups.
- Ability to use your initiative and make sound decisions independently.
- Experience working with external agencies and partner organisations would be advantageous.
- Good organisational skills and confidence maintaining accurate case records.
- GCSEs (or equivalent) in Maths and English (Grades A*–C).
- A full UK driving licence and access to a vehicle.
Location:
Regular travel across areas including Westminster, Hillingdon, and Kensington and Chelsea, with additional travel as required.
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Benefits:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- A generous annual allowance of up to £300 for health and lifestyle benefits for both you and your family.
- A wide range of staff benefits.
Inclusion at A2Dominion:
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process. Contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs.
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