Tenancy Sustainment Officer

As a Tenancy Sustainment Officer, you'll provide vital support to vulnerable residents, helping them sustain their tenancies and live safely and independently in their homes.

Working within our Resident Experience team, you'll support residents facing a range of complex challenges, including safeguarding concerns and domestic abuse. You'll assess needs, coordinate support, and work closely with local authorities, statutory services, and partner agencies to ensure residents receive the right help at the right time. This is a varied and rewarding role where you'll build strong relationships, coordinate multi-agency interventions, and proactively address issues before they escalate. If you're passionate about supporting vulnerable people, delivering excellent customer service, and achieving positive outcomes, we'd love to hear from you.

Principal Duties and Responsibilities

• Providing structured support to our most vulnerable residents enabling them to sustain their tenancy and develop effective methods to achieve their identified support targets.
• Carrying out a risk assessment with each resident, highlighting any risks to themselves, their tenancy, or others.
• Completing an action plan with each resident, detailing all elements of support required to sustain their tenancy. This will include making referrals to external agencies and signposting. You’ll regularly review action plans through to case closure.
• Visiting residents in their home, complete welfare checks, make safeguarding referrals, monitor and update cases, working in partnership with multi-agency partners.