Key Responsibilities

• Provide outreach-based casework and practical tenancy support, working one-to-one with people who have recently moved into accommodation or who are at risk of tenancy breakdown, including proactive engagement in community settings, partner agencies, drop-ins and other accessible locations. Where accommodation-based contact is required, this would usually be planned in advance and supported alongside other services where appropriate.
• Support clients with the practical responsibilities of sustaining a tenancy, including rent payments, benefits, income, household bills, budgeting, financial planning, accessing furniture grants, home furnishing schemes and other resources needed to establish a safe and settled home.
• Develop clients’ independent living skills and confidence, helping them build routines, manage their home, solve problems, understand tenancy expectations and gain the skills needed to live independently over the longer term.
• Provide housing information, homelessness prevention support and advocacy, supporting clients to understand their rights and responsibilities and liaising with landlords, relevant local authorities and local authority housing services where there is a risk of eviction or difficulty navigating housing systems.
• Connect clients with wider welfare, specialist and community support, including benefits guidance, financial information, employment and training opportunities, the organisation's wider services, and specialist partners such as legal aid services where appropriate.
• Work collaboratively and maintain effective outreach casework practice, building trusted relationships with people experiencing housing crisis, poor mental health or disengagement from services, using proactive and flexible engagement methods to maintain contact, while keeping accurate records and contributing to monitoring the impact of tenancy sustainment support.
• To ensure that accurate records are kept, documenting the support services provided to the organisation's service users on Inform. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and deliver impactful case studies to funders.

One of the charity's core values is to recognise and reward their staff as their greatest asset. They realise that it's their people who have helped them to become a well-respected charity that helps to make a positive change to homeless people’s lives. They want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.

If you choose to work with the employer, you will find that they offer:

• Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.
• A supported work environment – You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these.
• Training – The employer recognises the importance of having a motivated and effective staff team. They offer on-going training to support you in your role.

Closing date

Thursday 27th August 2026

Interested?

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The employer is committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. They make selection decisions based on personal merit and an objective assessment against the criteria required for the post. They do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors.

No agencies please.