Attentive Housing Ltd
Tenant Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Attentive Housing Ltd specializes in providing high-quality, affordable HMO (House in Multiple Occupation) accommodation across the West Midlands, with a strong presence in Birmingham. The organization partners with local councils, housing associations, and community groups to support vulnerable individuals through safe, secure, and well-managed housing solutions. With a clear social impact focus, Attentive Housing ensures its properties meet regulatory standards and promote dignity, stability, and appropriate support for tenants. The company offers both long-term placements and emergency accommodation, aiming to make a meaningful difference in people’s lives through ethical property management and social responsibility.
Role Description
The Tenant Support Officer is a full-time, on-site role based in Birmingham, responsible for providing day-to-day support to tenants living in Attentive Housing properties. This role includes:
- Conducting regular property visits
- Checking tenant wellbeing
- Ensuring that accommodation standards are maintained in line with regulatory and company requirements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Tenant Support Officer will help tenants understand their rights and responsibilities, assist with basic housing-related queries, and signpost individuals to appropriate external support services where needed. The role involves:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Liaising with local councils, housing associations, and internal teams to resolve tenancy issues
- Coordinating move-ins and move-outs
- Managing basic documentation and records
The Tenant Support Officer is expected to:
- Contribute to a safe, respectful, and inclusive environment
- Handle sensitive situations with discretion
- Escalate safeguarding concerns in line with policy
Qualifications
- Strong interpersonal, communication, and active listening skills to build trust with tenants and partner organizations.
- Experience in housing support, social care, community work, or a related field, ideally working with vulnerable individuals.
- Good organizational, time management, and record-keeping skills, with the ability to manage multiple properties and tenant needs.
- Knowledge of basic housing regulations, tenancy rights, and safeguarding principles, or willingness to learn quickly.
- Ability to remain calm and professional when dealing with complex or challenging situations and to de-escalate conflicts appropriately.
- Competence in using email, spreadsheets, and housing or case management systems to document activities and communicate with stakeholders.
- Commitment to equality, diversity, and non-discriminatory practice, with a person-centered approach to tenant support.
- Willingness and ability to travel between properties in Birmingham and the wider West Midlands as required.
- Relevant training or qualifications in housing, social work, or support services are beneficial but not essential.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills