Babolat
Territory Sales Administrator and After Sales Support
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Territory Sales Administrator & After Sales Support
Within our subsidiary, we are seeking to recruit a Territory Sales Administrator & After Sales Support. He / She would report directly to the UK Office Manager and work cross-functionally with the national sales team and third-party service providers, as well as directly with the company's account-holding customers to provide client customer service, order-related logistic support, and after-sales support.
Your Challenges:
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Ensure the administrative processing of customer orders.
- Perform order entry
- Monitor customer outstandings in relation to the customer credit department: ensure that the customer does not exceed his outstanding financial amount and make reminders if necessary before placing any new order.
- Ensure stock availability and offer replacement products in case of shortages.
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Manage the customer relationship with a dual objective of quality and optimization of the customer relationship
- Ensuring the interface between the customer and the various departments of the company
- Inform the customer about the stock status and his current orders
- Respond to the customer's needs, while ensuring compliance with internal procedures
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Ensure the delivery of orders to their destination:
- Perform invoicing
- Handle complaints related to transport or order preparation.
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Proactive sales to our customers
- Phoning campaigns to boost sales to our customers
- Proactive monitoring of order portfolios with our MATCH customers in order to carry out a personalized follow-up of our priority accounts
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Reporting and analysis of the data of the UK subsidiary in conjunction with the Country Manager
- Follow up on sell-in campaigns by reporting on global sales / distribution networks / regions
- Sales analysis to extract the 20/80 of sales and products at risk of overstock
- Inventory analysis to guide sales or restocking campaigns on certain products by the sales team
- Creation of regular reports to help the sales teams and the country manager in the management of the subsidiary's sales.
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Your Profile:
- Relevant business qualification and/or minimum of 2 years' experience in a sales administration role.
- Excellent organizational skills and attention to detail.
- Strong Microsoft Office knowledge (particularly MS Excel).
- Excellent telephone manner and communication skills.
- Ability to work on your own initiative and manage a variety of tasks.
- A logical approach to problem-solving.
- An active interest/involvement in sport, particularly racquet sports would be advantageous.
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