Customer Relationship Management

• Maintain a high level of customer satisfaction by responding to enquiries promptly and addressing any concerns effectively.
• Work closely with the service and support teams to ensure a seamless customer experience throughout the sales and post-sales process.
• Conduct regular follow-ups with clients to assess satisfaction and identify potential upselling opportunities.

Compliance and Ethical Standards

• Operate within GT Vision’s Code of Ethics and Conduct, ensuring all activities adhere to company policies and industry regulations.
• Uphold the highest standards of professionalism and integrity in all client and supplier interactions.

Key Deliverables and Performance Indicators:

Sales and Revenue Growth

• Achievement of monthly, quarterly, and annual sales targets for the assigned region with a generous sales-related bonus structure.
• Consistent revenue growth through acquisition of new clients and retention of existing clients.
• Accurate forecasting and reporting of sales performance and pipeline status.

Territory Expansion and Market Penetration

• Development and execution of a territory management plan to increase market share.
• Expansion of GT Vision’s footprint within the applied microscopes sector.
• Establishment of strong relationships with key stakeholders across the region.

Customer Satisfaction and Retention

• Maintenance of a high level of customer satisfaction.
• Effective resolution of client concerns and proactive management of customer expectations.
• High client retention rates and increased referrals from satisfied customers.

Product Demonstrations and Installations

• Successful completion of demonstrations and installations, through customer sign-off reports.
• Positive client feedback on post-installation training and support.
• Seamless coordination with the service team for timely installations and follow-ups.

CRM and Reporting Accuracy

• 100% compliance with CRM data entry and pipeline management protocols.
• Attendance at weekly meetings detailing sales activity, pipeline updates, and client interactions.

Trade Show Participation and Lead Generation

• Active participation in trade shows and industry events annually.
• Generation of leads at events through proactive interactions, with structured follow-up and conversion tracking.

Skills and Competencies:

Technical and Sales Expertise

• Strong understanding of either applied microscopy systems and related imaging technologies or Life Science microscopy systems and techniques.
• Proven ability to develop and implement effective sales strategies.
• Competence in managing the full sales cycle, from lead generation to closing.

Communication and Interpersonal Skills

• Excellent verbal and written communication skills with the ability to present complex information clearly.
• Strong relationship management and negotiation skills to engage effectively with clients and stakeholders.

Organisational and Time Management Skills

• Ability to manage multiple priorities effectively and work independently to meet deadlines.
• Strong organisational skills with attention to detail and a methodical approach to territory management.

Qualifications and Experience:

• Bachelor’s degree in Life Sciences, Engineering, Materials Science, or a related field (preferred but not essential).
• Minimum of 3–5 years of sales experience in scientific capital equipment, preferably within the Life Science or materials science sectors.
• Demonstrable track record of exceeding sales targets in a technical sales environment.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Personal Attributes:

• Results-oriented and self-motivated, with a strong drive to achieve and exceed targets.
• Proactive problem solver with a customer-focused mindset.
• Ability to thrive in a fast-paced and dynamic environment.
• Ethical, trustworthy, and capable of representing the company with integrity.

Working Conditions:

• Field-based role with frequent travel across the Central UK.
• Overnight travel required for client visits, product demonstrations, and industry events.
• Flexibility to work extended hours as needed to meet client and business demands.

Benefits:

• Company car
• Work from home

Experience:

• Microscopy: 2 years (preferred)
• Sales: 3 years (required)
• CRM software: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 75% (required)

Work Location: Remote Central UK