Pearson
Test Center Administrator (Birmingham West)
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Our Organisation
Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually across a wide range of sectors, from academia and admissions to IT and healthcare.
We are the global leader in developing and delivering high-stakes examinations through the world's most comprehensive network of nearly 20,000 test centres across 180 countries. Our leadership in the assessment industry is built on collaborative partnerships with a broad range of clients, including leading technology companies, government organisations, and regulatory bodies.
Pearson VUE is a business of Pearson, the world's leading learning company, with market-leading businesses and a global reach. Pearson is listed on both the London and New York Stock Exchanges (LSE: PSON; NYSE: PSO).
Pearson VUE has been recognised on the Forbes list of Best Employers and the Stonewall Top 100 Employers list. We are proud to provide an inclusive and rewarding workplace where colleagues can thrive and develop their careers.
We are now seeking Test Centre Administrators to join our growing team in Birmingham West.
Your Opportunity
You will be required to work a minimum of 16 hours per week.
The pay rate for this role is £13.60 per hour, paid monthly.
When you join Pearson VUE as a Test Centre Administrator, you will become an important part of our global organisation, working alongside talented and motivated colleagues who share a passion for helping customers throughout their learning and assessment journey.
Location and Training Information
This position is being recruited to support our new Birmingham West Test Centre, which is scheduled to open in November.
Until the new site becomes operational, successful candidates will complete their onboarding, induction, and training at our existing Test Centres. Once Birmingham West opens, colleagues recruited through this campaign will transfer to and be based at the new Birmingham West location.
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This is an exciting opportunity to support a variety of candidates undertaking professional, academic, and certification examinations. As a Test Centre Administrator, you will play a key role in delivering secure examinations while providing an outstanding customer experience in a professional and welcoming environment.
Key Responsibilities
In this role, you will:
- Welcome, greet, and check in candidates upon arrival.
- Verify candidate identification and explain examination procedures and rules.
- Ensure full compliance with all testing security standards, procedures, and company policies.
- Invigilate examinations and monitor candidates throughout the testing process.
- Liaise with internal support teams, including IT, to resolve technical issues when required.
- Maintain a clean, safe, and professional testing environment, including routine housekeeping duties such as sanitizing workstations and equipment.
- Deliver exceptional customer service while maintaining the integrity and security of the testing process.
- Exercise sound judgement and follow all Pearson VUE operational and security procedures.
This position offers an excellent opportunity to gain experience working within diverse professional teams while helping candidates through an important milestone in their personal and professional development.
As our test centres operate during early mornings, evenings, and weekends, we are looking for individuals who can work a variety of shifts across Monday to Sunday and meet the minimum contracted requirement of 16 hours per week.
About You
We are looking for a friendly, professional, and reliable team player who is passionate about delivering excellent customer service while maintaining the security and integrity of our examinations.
To be successful in this role, you should have:
- GCSEs (or equivalent) in English and Mathematics.
- Strong communication and interpersonal skills.
- Excellent attention to detail and the ability to follow strict procedures.
- Confidence working in a quiet and highly regulated environment.
- The ability to monitor candidate behaviour effectively and identify irregularities.
- Flexibility to work varying shifts, including evenings and weekends.
- Basic computer skills and familiarity with Microsoft Office applications, including Word, Excel, and Outlook.
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You should also be comfortable sitting for extended periods, escorting candidates to and from testing rooms, and working independently while maintaining high levels of professionalism and accuracy.
Previous customer service, administrative, invigilation, or testing experience would be advantageous, although full training will be provided.
Our Recruitment Process
This is an essential role supporting the continued growth of Pearson VUE, and we encourage interested candidates to apply as soon as possible.
Please submit your application via the Pearson Careers website. Applications are reviewed on an ongoing basis, and interviews are being scheduled immediately. Early applications are therefore strongly encouraged.
We wish you every success with your application and look forward to hearing from you.
Equal Opportunity Employer
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
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