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ServiceNow UAT Test Manager
We're recruiting an experienced ServiceNow UAT Test Manager to lead business acceptance testing across a major service transformation portfolio.
This is a highly visible role responsible for ensuring new capabilities are fully tested, operationally ready, and fit for business use before go-live. Acting as the independent authority on business acceptance, you'll provide clear, risk-based recommendations to programme and executive stakeholders regarding release readiness.
Key Responsibilities
- Define and implement UAT strategy, governance, standards, and quality gates.
- Lead end-to-end UAT planning, execution, defect management, and business sign-off.
- Coordinate testing activities across multiple business functions, workstreams, and operating companies.
- Drive stakeholder engagement to ensure sufficient business participation throughout testing cycles.
- Assess operational readiness and support release planning and deployment.
- Lead UAT for ServiceNow enhancements, workflow automation, and digital transformation initiatives.
- Provide governance with independent assessments of release readiness, quality, and residual risk.
- Support validation of AI-enabled and automation solutions to ensure expected business outcomes are achieved.
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Key Requirements
- Extensive experience in UAT, Test Management, or Business Testing leadership roles.
- Proven track record delivering business acceptance for complex enterprise transformation programmes.
- Strong experience managing stakeholders across business, technology, and third-party suppliers.
- Experience leading virtual testing teams within matrix organisations.
- Strong understanding of Agile and Waterfall delivery methodologies.
- Experience with ServiceNow, business process testing, and integrated enterprise systems.
- Excellent risk assessment, defect management, and reporting capabilities.
- Ability to influence senior stakeholders and make evidence-based decisions under pressure.
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