Surety Hospitality
The Restaurant
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About the Role
BAO Soho is looking for a Front of House Team Member to join the team and help deliver warm, joyful service every day - whether that’s on the floor, behind the bar, or running food with energy and care. This role is ideal for someone who loves hospitality, works well in a team, and brings positive energy to every shift, no matter the role they’re in.
The Restaurant
Nestled in the heart of Soho, our original BAO site opened in 2015 and quickly became a cult favourite - earning critical acclaim and holding onto a Michelin Bib Gourmand for an impressive nine years running. Inspired by the lively Xiao Chi houses of Taiwan, BAO Soho is where the journey began: serving up fluffy signature BAOs and bold Taiwanese small eats in a buzzing, intimate space.
At BAO, no two restaurants are the same. Each one is a creative chapter in our story "shaped by the founders’ memories, travels across Asia, and a deep love for storytelling through food. Soho is where it all started, and it continues to set the tone for our mission: to bring new and exciting dining experiences to life, one BAO at a time.
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The Position
At BAO, we do things properly - from how we welcome guests to how we support each other on shift. As a FOH Team Member, you could be working a section, running dishes, or making drinks behind the bar. Whatever the role, you’ll be part of creating a calm, confident atmosphere and consistently great guest experiences.
You don’t need loads of experience, just a great attitude, attention to detail, and a willingness to learn. We’ll teach you everything else.
What You’ll Be Doing
- Running food and drinks with speed and care
- Working a section and guiding guests through the BAO experience
- Preparing drinks or supporting bar service, depending on the shift
- Helping keep the restaurant clean, organised, and ready for service
- Communicating clearly with your team to keep things flowing smoothly
- Learning about the menu, service style, and guest care standards
What We’re Looking For
- A friendly, positive presence - someone who genuinely enjoys hospitality
- Comfortable multitasking and working in a fast-paced environment
- Supportive and kind - a real team player who helps others and leads with care
- A good communicator who takes direction well and isn’t afraid to ask questions
- A strong work ethic and pride in doing things properly
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We Want Working At BAO To Feel Like Stepping Into a Warm, Fluffy Bao - Soft, Supportive, And Full Of Good Stuff
Perks & Discounts
- Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
- Access to curated wine and meat suppliers at trade prices
Rewards & Recognition
- BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
- BAO Pyramid Scheme - earn up to £500 for referring someone to join the team
Growth & Development
- Personalised development plans tailored to your goals
- Access to School of BAO, a series of talks, workshops and fieldtrips
Work-Life Balance
- Rotas released two weeks in advance so you can plan ahead
Milestones
- Perks to celebrate work anniversaries milestones
Celebrations
- Annual Wei Ya & BAO Awards Party
- BAO Social Clubs: Grandma’s Home Cooking Club, Hot Pot Supperclub
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