Betsi Cadwaladr University Health Board
Theatre Receptionist
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Job Overview
To provide reception duties to the Theatre Department, ensuring that each caller/visitor is greeted courteously and efficiently and directed to the correct recipient. To provide clerical assistance to the department as outlined within the scope of duties and responsibilities.
Main duties of the job
- Provide a friendly and comprehensive reception service to all staff visiting the department.
- Undertake efficient reception duties e.g. answering the phone and receiving people at the reception desk.
- To deal efficiently and courteously with colleagues and visitors at all times as per departmental standards. Visitors to the department include; staff from other areas, company representatives, visiting medical staff and patient relatives (some of whom, may be in a state of distress).
- Deal courteously with telephone calls and enquiries and relay messages in an efficient manner as service standard. Processing urgent referrals.
- Assist with general clerical duties, including distributing incoming mail.
- To be responsible for accurately inputting data onto relevant databases and to collate data for the purpose of clinical audit.
- Liaise with the multi-disciplinary team within the department, to help maintain patient flow through theatre.
- Maintain appropriate access to the clinical area, overseeing visitor access and recording in the theatre visitor book.
- Responsible for signing of delivery/collection service requisitions of medical equipment and informing relevant staff accordingly.
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The ability to speak Welsh is essential for this post.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
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Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Education
Essential Criteria
- Educated to Standard Grade level GCSE grade C or above (or equivalent) in English Language
Communication
Essential Criteria
- Effective communication skills, both verbal and written
- Good administrative and clerical skills
- Good organisation and time management skills
- Friendly telephone manner
- Ability to work to deadlines within a busy office environment
Experience
Desirable criteria
- ECDL NVQ level 2 or equivalent in Administration or Customer Care
- Working in an administrative health care setting
- Experience of using Microsoft office package
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