The Green House
Therapeutic Manager – Family Support
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Why The Green House?
The Green House is the only service providing creative therapies across BNSSG and BANES supporting children, young people, and families who have experienced sexual abuse. Our distinct approach is:
- Evidence-based, guided by research and best practices.
- Led by the voices of young people and their families.
- Centred on choice and connection.
- Focused on the transformational power of the creative arts.
You will be joining an ambitious team who work tirelessly to improve the lives of children, young people, and families who have experienced sexual abuse.
Purpose of the role
The Family Support Manager sits within the Therapeutic Services Division at The Green House. The role is responsible for managing the Family Support Team who offer Initial Meetings to young people/families/professionals, one-to-one Family Support sessions, multi-agency casework, psychoeducational parent groups, as well as the Pathway Administrators of the therapeutic services. The post holder will work as part of the Management Team, contributing to service development across the organisation in line with The Green House’s strategy. The Family Support Manager will hold Safeguarding Advisor responsibilities within the organisation. The normal place of work is The Green House, Bristol; however, it may be necessary from time to time to attend meetings and events elsewhere.
Duties and responsibilities
Service Management
- Recruit, support, and line manage the Family Support Practitioners and Pathway Administrators.
- Act as a Safeguarding Advisor. As the Safeguarding Advisor, you will attend appropriate Safeguarding training relevant to the level of work and role and ensure that you attend annual refresher training.
- Act as a member of the Management Team for the organisation to ensure that services are offered at a consistently high standard and the team is effectively managed.
- Develop and maintain successful professional partnerships with stakeholders including families, referrers, partners, and statutory, private, and other voluntary agencies to raise awareness of The Green House and our services.
- Develop and maintain local relationships to support fundraising activity for The Green House’s service delivery.
- Manage the relationships in place between The Green House and the External Clinical Supervisors supporting the Family Support Team and Pathway Administrators. Arrange annual meetings with supervisors and manage the annual report process.
- Continually review and monitor access to our service provision, identifying ways where this can be developed and innovated whilst keeping true to the fundamental principles, values, and mission of the service.
- Contribute to all additional pieces of work as outlined by the CEO of the organisation.
- Demonstrate The Green House’s values and model leadership qualities.
- Ensure whole team participation to collect and monitor data in support of service delivery and outcomes evaluation activities for the Family Support Team.
- Work alongside the Research Manager to produce quarterly and annual reporting on the frontline services.
- Ensure compliance with GDPR/Data Protection guidelines and The Green House policies relating to data protection, data security, and record keeping.
- Work alongside the Senior Information Risk Owner (SIRO) and Data Protection Officer (DPO) acting as the Caldicott Guardian.
- Work with the CEO, Research Manager, and Children and Young People (CYP) Therapeutic Manager to develop new funding bids relating to evidence-based interventions and service innovation.
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Therapeutic services responsibilities
- Lead weekly Family Support and Pathway Admin team meetings. Facilitate team discussions around aspects of the Family Support casework with children, young people, families, and other agencies, safeguarding and risk management, reflective practice, and provide peer support opportunities.
- Qualify Requests for Support (referrals) with the CYP Therapeutic Manager.
- Participate in weekly triage meetings in partnership with the CYP Therapeutic Manager.
- Manage the day-to-day practice of the Family Support Service, within this sits management and oversight of the Parent Group, one-to-one work, and Initial Meetings.
- Ensure that data, monitoring, outcomes, and evaluation gathered as part of the Family Support service are input appropriately into the organisation’s case management system to assist with annual monitoring and reporting processes. To review these processes in partnership with the Research Manager.
- Lead on development and review of services, processes, and documentation associated with the Family Support service.
- Monitor and manage the Therapeutic Services waiting lists, service delivery, and KPIs in partnership with the Management team on a monthly basis.
- Management of Pre-Trial notes requests, in relation to statutory investigations and our pre-trial work prior to court proceedings.
- Attend all relevant external meetings with other agencies and professionals as required.
- Respond appropriately and in a timely manner to external queries regarding the Family Support service, providing relevant information where required. To develop new relationships and partnerships with appropriate agencies and professionals to assist with the growth and reputation of the service.
- Manage Subject Access Requests made by children, young people, and families in partnership with the Data Protection Officer.
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General Responsibilities
- Always adhere to all Charity policies and procedures.
- Ensure that all work is carried out in accordance with Health and Safety, Data Protection, Safeguarding, and other relevant legislation.
- Contribute to the ongoing development of the organisation by actively participating in consultation and other initiatives as required.
- Work autonomously and manage own workload effectively, to ensure targets are met. To assist with basic housekeeping requirements as required.
- Work within the values of The Green House.
- Participate in all required meetings to support the Charity to achieve its aims and objectives.
This job description is intended to provide an outline of the key responsibilities and duties of the role. It is not an exhaustive list, and the postholder may be required by the Charity to undertake other duties that are commensurate with the level of the role. This job description may be reviewed and updated periodically, in consultation with the postholder, to reflect the evolving requirements of the role and Charity.
Further information about the role, including the Person Specification and How to Apply, can be found on our website.
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