Job Description

The post holder will work closely with the Therapeutic Security Deputy Lead to ensure the effective management of the River House Reception, providing an efficient, professional, and secure front-of-house service on a 24-hour basis. They will offer advice, guidance, and support to managers, clinicians, and other staff members as required.

The post holder will deliver a sensitive, professional, and non-judgemental reception service, responding promptly and courteously to enquiries from service users, visitors, carers, and staff. They will be responsible for creating a welcoming and supportive environment while ensuring all interactions are managed in accordance with security and operational procedures.

The post holder will:

• Maintaining the safety and security of the unit through regular perimeter checks and monitoring of physical security systems.
• Managing and auditing security keys and Ascom handsets, reporting any discrepancies and supporting staff in the use of the key management system in accordance with the River House Key Management Protocol.
• Carrying out physical searches of visitors, carers, patients, contractors and their belongings in line with security procedures.
• Providing information and assistance to patients, carers, visitors, contractors and multidisciplinary staff.
• Supporting emergency responses and assisting with the coordination of actions during fire alarms and other emergency situations.
• Arranging and monitoring Buddi tracking requests for patient leave and communicating relevant information to clinical teams.
• Undertaking patient escort duties, including supporting patients returning from Section 17 leave, and providing driving duties for patients and, where appropriate, staff members.
• Working collaboratively across medium and low secure services while maintaining awareness of potential risks, including physical and verbal aggression.