Milton Keynes University Hospital NHS Foundation Trust
Therapies Outpatient Administrator
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Department: Therapies and Dietetics
Band 3, £25,760 - £27,476 Per annum pro rata
Hours: Part time, 22.5 per week, all MKUH roles will be considered for flexible working.
We’re excited to expand our Therapies Outpatient Administrator team with this new position.
As a Therapies Outpatient Administrator, you will work alongside other administrators, led by a Patient Pathway Co-Ordinator for Physiotherapy and Occupational Therapy, as well as the Therapies Admin Lead. The admin service covers 5 key areas; Musculoskeletal Physiotherapy, Pelvic Health Physiotherapy, Respiratory Physiotherapy, Children's Physiotherapy, and Hand Therapy. Our admin structure assigns a service per administrator, to have a specialist understanding of the clinic arrangements for each area. Each area is also supported through an admin buddy system, but there may be times where cross-cover is necessary and ad hoc requests by patients such as appointment cancellations or rescheduling are handled across the board.
'We care We communicate We collaborate We contribute'
Please note: We are unable to offer sponsorship for this role.
Interview date: 10 October 2026
The admin team works directly within the Therapies Outpatient Department, enabling access to support from senior administration teams, and direct access to clinicians to support collaborative working.
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The Key Duties And Responsibilities Of The Role Are
- Answering phone calls from patients and other healthcare providers via our call centre system.
- Specialist scheduling of clinics for one of our clinical service, supported through a buddy system.
- Scheduling of other clinics within the service at times where support is required (i.e; short-term high volume of demand, covering annual leave)
- Patient facing duties such as manning the reception on a rota basis.
- Promptly and professionally responding to emails from patients, internal colleagues, and external partners.
- Participating in team meetings and training sessions to increase knowledge and skills of our services.
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
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We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital
For further information about Milton Keynes please visit - Visit Milton Keynes
For further details / informal visits contact:
- Name: Hema Thayalan
- Job title: Therapies Admin Lead
- Email address: hema.thayalan@mkuh.nhs.uk
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