Priory
Therapy Services Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Application Deadline: 21 August 2026
Department: Site Support Roles
Location: Priory Hospital Woodbourne
Compensation: £27,946 / year
Description
Priory Hospital Woodbourne
£27,946
Full-time - 37.5 hours per week
Priory Hospital Woodbourne has an opportunity for a Therapy Services Administrator to join our team. You will manage the Therapy Reception area and ensure maximum professionalism at all times.
Priory Hospital Woodbourne, Edgbaston, Birmingham is a specialist inpatient and outpatient mental health service providing treatment for addictions and a range of mental health conditions, alongside assessments, therapy and psychiatry. It is accessible by public transport, with local bus routes serving Woodbourne Road and Five Ways railway station approximately 1–2 miles from the hospital.
What you'll be doing
You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will also be responsible for, but not limited to, the following:
- Provide a welcoming and professional reception service, answering calls, handling queries, managing mail and maintaining a tidy reception area.
- Complete administrative duties, including patient records, security paperwork, data entry and ensuring information is accurate and up to date.
- Support funding and billing processes by liaising with internal teams, purchasers and insurers, managing treatment charges, invoices and funding guarantees.
- Investigate and resolve queries, ensure accurate therapy costs and billing codes, and provide support and cover to the wider team and site as required.
You can find additional information in the attached job description.
What you'll bring to the role
Essential for the role
- Experience in an administrative role, with the ability to answer telephone calls professionally, deal confidently with customer queries and enquiries, and appropriately signpost or redirect queries to the relevant department.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The following experience would be beneficial
- Previous experience working in a similar role would be beneficial.
What we will give you in return
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- Free on-site parking
- Birthday Holiday - your birthday as an extra day's annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills