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Mott MacDonald Bentley (MMB) is a fully integrated design and build business combining the design expertise of Mott MacDonald with the contracting experience of JN Bentley, operating across water, energy and environment sectors throughout the UK. With an annual turnover surpassing £600 million, Mott MacDonald Bentley cements its position as a leader within the industry. The sustained, robust business performance creates an ideal environment for career growth.
MMB has been working with Yorkshire Water since MMB's creation in 1999, delivering a huge variety of projects - from restoring and upgrading picturesque reservoirs, to installing the latest technology to provide clean drinking water or treat sewerage to protect rivers - we've done it all. We have several frameworks with Yorkshire Water and remain a delivery partner in AMP8, keeping our team of over 300 people busy for years to come.
About The Role
You will be responsible for delivering a comprehensive range of communication and engagement activities for our Yorkshire Water framework. You will have a proven track record in delivering stakeholder engagement, communications and consultation strategies within a complex stakeholder landscape. Ultimately this role will play a critical part in supporting the consenting process, while ensuring a positive impact on community engagement, minimising customer complaints and fostering long-term project success. It is a key role in which you will liaise with external parties including Local Authorities and Landowners with a main focus on ensuring our construction works can be delivered in accordance with the programme.
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It is essential that this role works effectively in a collaborative and multi-disciplinary project environment and align all communications and engagement activities drawing on best practice and statutory requirements.
The Role Of Third-Party Liaison Includes
- Coordinate engagement with project stakeholders across local authorities, statutory and non-statutory bodies (including environment & technical organisations), communities and other parties to establish strong working relationships.
- Successfully develop and deliver project specific stakeholder engagement activities, ensuring alignment with established strategies and framework.
- An understanding of, and ability to quickly and effectively identify, third party drivers to assist in relationship building, issue resolution and maximising value opportunities.
- Conduct stakeholder identification and mapping to categorise stakeholders based on influence, interest and impact.
- Identify potential reputational risks and issues and implement proactive engagement using a range of techniques and approaches tailored to the target audience.
- Utilise stakeholder management tools (e.g. CRM, GIS mapping) for engagement tracking, trends, emerging risks and opportunities.
- Act as the first point of contact for stakeholder queries, concerns and complaints, ensuring timely, professional, and empathetic responses.
- Apply lessons learned and adjust plans as needed to improve future engagement.
- Support and deliver effective consultation activities, such as workshops, exhibitions, virtual events, site visits to enhance stakeholder engagement and to maximise participation.
- Prepare detailed reports that meet the statutory requirements and document stakeholder feedback.
- Monitor stakeholder sentiment and provide early warnings of potential project opposition.
- Stay updated on industry best practice and regulatory changes to refine engagement approaches.
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You will be able to demonstrate
- Proven experience in stakeholder and community engagement, preferably on infrastructure projects.
- Proven ability to implement stakeholder engagement plans that align with organisational frameworks.
- Demonstrable experience translating technical details into appropriate, relevant and agreed communications for external audiences.
- Excellent interpersonal, written and verbal communication skills.
- Experience managing sensitive stakeholder issues and conflict resolution.
- Ability to work collaboratively with internal teams and external partners.
- Strong organisational skills and attention to details.
What’s In It For You
Alongside our significant training and development investment, we offer a wide range of financial, lifestyle, health and wellbeing benefits that you can tailor to your needs.
To view our full range of benefits, please see the Bentley benefits brochure attached.
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