JN Bentley
Third Party Liaison Lead
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MMB Capital Delivery Partner Opportunity
MMB has been named a capital delivery partner on two multi-million-pound ‘lots’ that will see the company deliver projects across the region through to 2030 - with the potential for a five-year extension into AMP9 thereafter.
Wessex Water serves 2.9 million customers with water and sewerage services across the southwest of England. Set for record investment in AMP8 – more than double that of AMP7 – MMB will bring its strong track record of innovation and direct-delivery to drive a programme of work to improve water and wastewater treatment, water and wastewater networks, storm overflows, flooding resilience, and bioresources.
Role Overview
You will be responsible for delivering a comprehensive range of communication and engagement activities for our Wessex Framework. You will have a proven track record in delivering stakeholder engagement, communications and consultation strategies within a complex stakeholder landscape. Ultimately this role will play a critical part in supporting the planning and consenting process, while ensuring a positive impact on community engagement, minimising customer complaints and fostering long-term project success. It is a key role in which you will liaise with external parties including Local Authorities, land owners and planners.
It is essential that this role works effectively in a collaborative and multi-disciplinary project environment and align all communications and engagement activities drawing on best practice and statutory requirements.
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Key Responsibilities
- Coordinate engagement with project stakeholders across local authorities, statutory and non-statutory bodies (including environment & technical organisations), communities and other parties to establish strong working relationships.
- Successfully develop and deliver project specific stakeholder engagement activities, ensuring alignment with established strategies and framework.
- An understanding of, and ability to quickly and effectively identify, third party drivers to assist in relationship building, issue resolution and maximising value opportunities.
- Conduct stakeholder identification and mapping to categorise stakeholders based on influence, interest and impact.
- Identify potential reputational risks and issues and implement proactive engagement using a range of techniques and approaches tailored to the target audience.
- Utilise stakeholder management tools (e.g. CRM, GIS mapping) for engagement tracking, trends, emerging risks and opportunities.
- Act as the first point of contact for stakeholder queries, concerns and complaints, ensuring timely, professional, and empathetic responses.
- Apply lessons learned and adjust plans as needed to improve future engagement.
- Support and deliver effective consultation activities, such as workshops, exhibitions, virtual events, site visits to enhance stakeholder engagement and to maximise participation.
- Prepare detailed reports that meet the statutory requirements and document stakeholder feedback.
- Monitor stakeholder sentiment and provide early warnings of potential project opposition.
- Collaborate with technical leads to address conflicts and resolve stakeholder issues effectively.
- Stay updated on industry best practice and regulatory changes to refine engagement approaches.
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Required Skills and Experience
You will be able to demonstrate
- Proven experience in stakeholder and community engagement, preferably within large-scale infrastructure projects
- Understanding of the statutory EIA planning requirements, regulatory frameworks and stakeholder consultation best practices.
- Proven ability to implement stakeholder engagement plans that align with organisational frameworks.
- Demonstrable experience translating technical detail into appropriate, relevant and agreed communications for external audiences
- Excellent interpersonal, written and verbal communication skills
- Experience managing sensitive stakeholder issues and conflict resolution
- Ability to work collaboratively with internal teams and external partners
- Strong organisational skill and attention to details
What’s In It For You
Alongside our significant training and development investment, bespoke progression plan and support to achieve professional chartership, we offer a wide range of financial, lifestyle, health and wellbeing benefits that you can tailor to your needs.
To view our full range of benefits, please see the Bentley benefits brochure attached.
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