A bit about the role

You will manage the day-to-day relationships and contractual governance arrangements for outsourced Private Markets service providers, including private markets provider(s) and other partners. You will monitor supplier performance against agreed service levels and key performance indicators, oversee queries and issues, and work with internal service leads to identify and resolve emerging concerns. You will also ensure supplier risks and controls are managed effectively, invoices and service credits are handled accurately, and appropriate governance reporting and meetings are in place. Through continuous improvement and constructive supplier engagement, you will help improve service quality, manage costs and deliver lasting value for Aviva Investors and its customers.

Skills and experience we’re looking for

• Experience of managing third-party supplier relationships, contractual governance and service performance within a complex business environment.
• Strong understanding of service-level agreements, key performance indicators, supplier invoices, contractual rate cards and service-credit arrangements.
• Ability to identify, manage and escalate supplier, operational and service-delivery risks, ensuring appropriate controls and corrective actions are in place.
• Strong stakeholder-management and communication skills, with the ability to build effective relationships across internal teams and external service providers.
• A continuous-improvement mindset, with the ability to identify opportunities to enhance service quality, operating processes, costs and fees. A degree in business management or a similar subject may be beneficial, but equivalent relevant experience will also be considered.

What you’ll get for this role

Our purpose, with you today, for a better tomorrow, is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:

• Competitive salary, depending on skills, experience and qualifications.
• Discretionary bonus opportunity, depending on individual performance and Aviva Investors’ performance.
• Generous pension scheme, with Aviva contributing up to 14%, depending on what you contribute.
• 29 days’ holiday plus bank holidays, with the option to buy or sell up to five days.
• Aviva-funded private medical benefit to help you access expert support when you need it.
• Up to 40% discount on Aviva products, plus a range of retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan, as well as the opportunity to share in Aviva’s success through our Save As You Earn scheme.
• Supportive policies, including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as Cycle to Work.
• The opportunity to make a difference through Aviva Communities and use three annual volunteering days to help others.

Aviva is for everyone

We’re inclusive and welcome everyone. We want applications from people with all backgrounds and experiences. Excited about the opportunity but not sure you tick every box? Even if you do not, we would still encourage you to apply. We also consider all forms of flexible working, including part-time arrangements and job shares.

Most of our people are smart working, spending at least 50% of their time in our offices each week. This combines the benefits of flexibility with meaningful time together with colleagues. To find out more, visit Working at Aviva.

We’d love you to submit your application online. However, if you require an alternative method of applying, please email GlobalRecruitment@avivainvestors.com