Thurrock Council
Thurrock First Advisor
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Job Title: Thurrock First Advisor
Salary: £33,531 – £38,052 per annum (pro rata to hours worked as part-time)
Grade: D
Contract Type: Permanent
Working Hours: Part-time 21 hours per week working Wednesdays, Thursdays and Fridays
We are seeking an exceptional, engaging and committed individual to join us as a Thurrock First Advisor to join the Thurrock First Team.
This role is an interesting and exciting opportunity to work as part of a team supporting vulnerable service users within the borough. You would be required to answer calls and respond to email queries and referrals into the team, whilst offering support with health, mental health and Adult Social Care.
About the Role
As a Thurrock First Advisor, you will be responsible for:
- Resolving queries at first point of contact.
- Providing accurate and timely advice and information to enable people to get the support they require when they require it and where possible to prevent, reduce and delay the need for health and care intervention.
- Having good conversations with people, finding out what matters to them and finding solutions that help not only to meet the immediate need, but to help people achieve the things that matter most to them in life.
- Through having good conversations, supporting people to prepare their own Support Plans and to make arrangements for any commissioned services.
This role offers the chance to make a real difference by supporting vulnerable service users within the borough.
If this sounds like you, we would love to hear from you. This is a rewarding role, full on-the-job training will be provided.
Thurrock First operate from 9am to 5pm Monday to Friday. This vacancy is for 21 hours per week working Wednesdays, Thursdays and Fridays.
DBS Check: Enhanced with Adults Barred List is required
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
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- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
- Closing Date (Redeployment Only): 30th July 2026
- Closing Date (Internal & External): 16th August 2026
- Interview Date: To Be Confirmed
Additional Information
If you have any questions about the role or interview process, please contact:
Tina Mitchell - Section Manager
TMitchell@thurrock.gov.uk
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
Application Requirements
As part of the Safer Recruitment process, Gap Management from when leaving full-time education is required for all Safeguarding roles. Please complete the Gaps in Employment grid provided (refer to the example document for guidance) and upload it under Miscellaneous Documents as part of your application. Please provide a full history with explanations of any gaps and ensure you also upload a copy of your full CV.
If the Job Profile and Person Specification list any qualifications as essential, please also upload copies of those relevant qualifications.
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
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Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here Employment benefits | Working for the council | Thurrock Council
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website: Thurrock Council
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