Ticket Sales

• Accurately process all ticket sales and reservations by all channels (in person, by telephone, by email)
• Follow company procedures with regard to credit/debit cards, cash handling, and SOLT vouchers
• Accurately record all customer data at every opportunity in line with company guidelines and the Data Protection Act
• Maximise income, loyalty and frequency of customer visits from ticket and ancillary sales through effective customer card and sales techniques
• Act as stage door and a fire marshall

Teamwork and Operations

• Contribute positively and knowledgeably to briefings and discussions with regard to the ongoing improvement of front of house operations at the Donmar Warehouse
• Provide all managers and supervisors with your full support, commitment and cooperation.
• Focusing on team participation when assisting the department in achieving goals and meeting deadlines (for example, the timely posting of tickets to customers)
• Participate in training to develop personally with the role and to ensure that desired standards are achieved and maintained
• Keep your working area and other front of house spaces clean and presentable at all times
• Uphold all theatre policies and procedures (cash handling, health and safety guidelines)

Other Ad Hoc Duties

• At the request of your line manager or senior leader, take on other reasonable duties and responsibilities as required to support the needs of the team and the organisation.

This is not an exhaustive list of duties and we may, at any time, allocate other tasks which are of a similar nature or level.

Person Specification

The successful candidate will be able to demonstrate the following:

• Experience of working in a fast-paced, customer-facing environment
• Ability to work as part of a busy team in a calm, efficient manner
• Good time management skills
• Good general IT skills (experience of box office software desirable)
• An organised approach with attention to detail
• A willingness to learn and develop new skills
• A clear and confident communicator with good interpersonal skills
• Ability to prioritise, multitask and adapt to new situations
• ‘Can-do’ attitude, personal drive, resourcefulness, and initiative
• Knowledge of and enthusiasm for the work of the Donmar Warehouse

Benefits

• Holiday: we work hard here at Donmar, so we appreciate the benefit of time away from the day-to-day to recharge our batteries. In addition to all statutory Bank Holidays, our enhanced holiday entitlement gives 25 days holiday* from joining with the ability to increase that as your service grows. Colleagues are also given a paid day off to celebrate their birthday!**
• Pension: Once you have successfully completed your probationary period you will be entitled to 6% employer pension contribution as part of the Donmar’s stakeholder pension scheme.
• Employee Assistance Programme: From day one, you will have access to our comprehensive Employee Assistance Programme
• Free tickets: At the Donmar we are passionate about what we do and want everyone who works for us to experience our work on stage. All staff are offered complimentary tickets to attend a preview performance. You will also receive staff discounts at our bars in the theatre.
• Professional Development: The Donmar is committed to your development, and we will help you realise your full potential by providing a varied programme of training opportunities.
• Other benefits:
  • Company lunches twice a production
  • Travel loan
  • Subsidised gym membership
  • Cycle scheme
  • Eye test vouchers

Please note, some of these are available once you have successfully passed your probation, and all discretionary benefits are subject to change.

*allowances will be pro rata if you work part time hours
subject to scheme rules