Geelong Arts Centre
Ticketing & Box Office Manager
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Ticketing & Box Office Manager
FULL TIME | 12 MONTHS FIXED TERM
About Us
Geelong Arts Centre is one of eleven Victorian State Government owned creative organisations under the umbrella of Creative Victoria. Since opening in 1981, Geelong Arts Centre has made significant artistic and cultural contributions to Geelong and the surrounding regions.
Geelong Arts Centre is currently undergoing a period of exciting and dynamic change. To meet the cultural needs of a growing population and help secure Geelong’s position as a global city, the Victorian State Government, through Creative Victoria, has committed funding for three stages of capital development. Stage One - the refurbishment of The Playhouse Theatre was completed in 2010. Stage Two - the Ryrie Street Redevelopment ($38.5m) was completed November 2019 and opened to the public on 7th November 2019. Stage Three - The Little Malop Street Redevelopment ($140m) commenced in 2019 and is planned for completion in 2023. This investment will result in a world-class arts facility becoming the cultural heart of Geelong and the G21 region.
Led by a dynamic CEO and Leadership Team, your contribution and expertise will be highly valued. We offer a great working environment in the creative heart of Geelong, working alongside passionate people who are committed to community and the Arts.
About The Role
The Ticketing & Box Office Manager is responsible for the day-to-day running of the Box Office and the administration of ticketing services, maintaining a high level of service for venue clients, hirers and patrons.
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This role focuses on the management and administration of Box Office and ticketing operations and supports the Box Office team to welcome audiences, provide excellent customer service, drive sales through all channels, and ensure accurate ticketing configuration and administration for all events.
Essential Qualifications And Experience
To be successful in this position, you will have experience in a similar role, a passion for the arts and thrive in a high-energy, innovative environment. Your experience will include:
- Demonstrated expertise and hands-on operating and system administration experience of CRM or computerised ticketing systems, such as ENTA.
- At least three years’ experience managing a box office operation or similar.
- Demonstrated experience in developing, influencing, and maintaining professional relationships with internal and external stakeholders.
- Experience of working directly with the public, demonstrating excellent and responsive customer care and communication skills.
- Demonstrated ability to positively manage, motivate and support staff.
- Ability to adapt, make decisions and solve complex problems in a fast-paced environment.
Desirable Qualifications And Experience
- Experience using Microsoft 365
- Understanding of the dynamics of working for a performing arts organisation
Other Requirements
- Flexibility in working hours to support daytime, evening, and some weekend work will be required as part of the normal hours of duty for this position.
- The following checks, licences and certifications are required for this role: Working with Children’s Check (employee)
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The employee must provide evidence that they hold current certifications prior to commencing employment with Geelong Arts Centre. The employee must maintain currency of these checks, licences and certifications for the duration of their employment with Geelong Arts Centre.
Position Description
- [Ticketing Box Office Manager PD August 2026](Ticketing Box Office Manager PD August 2026.pdf)
- [Geelong Arts Centre Enterprise Agreement](Enterprise Agreement 2021-2024.pdf)
Applications close
Midnight Friday 28 August 2026
Sound like you? Then we want to hear from you!
To apply for this opportunity please click the Apply Now button and provide a cover letter including your ability to meet the key requirements outlined in the position description, and a current CV.
Application process
Applicants will be required to undergo police and identity screening. First round interviews will be conducted either face-to-face or online. Geelong Arts Centre is an equal opportunity employer and values the contribution that diversity brings to the workplace.
Geelong Arts Centre is strongly committed to the safety and well-being of all children that interact with our organisation. We have zero tolerance for child abuse.
Geelong Arts Centre encourages and welcomes applications from Aboriginal or Torres Strait Islanders People.
Applications are open to those with full-working rights in Australia.
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