Royal Academy of Arts
Ticketing & Membership Assistant (Part-time)
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The Vacancy
Please note that this role is being offered on a part-time basis working 18 hours per week. This role will be required to work on Friday, Saturday and Sunday.
About The Role
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis.
The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customer’s journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
About You
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
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You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA’s story - An art or curatorial background is not essential to this role.
The RA is a leading Art’s institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
This role will work on a 4 week fixed rotation - Working pattern is below:
- Week 1 - Sat/Sun
- Week 2 - Sat/Sun
- Week 3 - Sat/Sun
- Week 4 - Fri/Sat
The Company
The RA dates way back to 1768 when a group of artists and architects persuaded King George III to help them to ‘establish a society for promoting the Art of Design'. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true.
Today we are a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO.
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The RA is truly a unique place, both as an attraction to our visitors, but also as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.
The Benefits
Exhibitions
- Reciprocal Agreements with galleries across the UK
Pension
- Enhanced Pension
- Generous employer contributions
Holiday
- Enhanced Holiday
- 25 days annual leave, plus bank holidays
Wellbeing
- Access to a virtual GP Service and Mental Health First Aiders
Working
- Agile Working
- The opportunity to work flexibly
Staff Council
- RA Staff Council
- Where your views are heard and listened to
Employee Clubs
- Football, Staff Choir and more
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