Booth and Partners Pte Ltd
Tier 2, Customer Care
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Department / Area: Technical Support / Customer Service
Support Type: B2B, B2C, and B2B2C
Job Summary
Responsible for providing specialized technical support within the domain registration and DNS management industry, handling high-complexity incidents that exceed the scope of first-level support. Acts as a technical liaison between clients, partners, and engineering teams, ensuring accurate diagnostics, effective communication, and timely incident resolution.
Main Responsibilities
- Configure and resolve incidents involving DNS records (A, MX, CNAME, TXT, NS).
- Manage domain registration and transfer processes (gTLDs and ccTLDs).
- Administer WHOIS contact details and ensure compliance with specific requirements of various registries (ISNIC, DENIC, among others).
- Provide support for registrar API integrations and webhook configurations.
- Validate authentication flows (authorization codes, ownership verification).
- Diagnose and clearly communicate technical incidents to clients, partners, and internal teams.
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Requirements
- Strong analytical skills and a focus on root cause resolution.
- Comfort in reading and interpreting technical documentation.
- Ability to explain technical solutions clearly to both technical and non-technical audiences.
- Proactive attitude and the ability to prioritize multiple incidents under time constraints.
- Continuous technical curiosity and willingness to stay updated on regulatory and technological changes in the industry.
- Adaptability to communicate with diverse stakeholders, ranging from end users to engineering teams and external partners.
- Strong sense of ownership over the customer experience and initiative to propose process and documentation improvements.
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Benefits
- Full-time position
- Work from Home
- Prepaid Medicine: Your health is our priority!
- Life Insurance: Peace of mind for you and your loved ones!
- Indefinite-Term Labor Contract: Stability and all legal benefits included!
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