We Are Refyne
TikTok Account Manager
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About Refyne
We Are Refyne is a specialist executive search agency dedicated to the Beauty, Wellness, and Aesthetics industries. We partner with the sector's most ambitious brands to find the commercial talent driving their next stage of growth.
About Our Client
Our client is a fast-growing TikTok Shop agency helping ambitious brands turn TikTok into a genuine and scalable sales channel. Having driven £30m+ in TikTok Shop revenue over the past two years, they work across store operations, creator partnerships, LIVE shopping, and growth strategy.
The Opportunity
The TikTok Shop Account Manager will take ownership of a portfolio of client accounts, acting as the day-to-day lead across both the operational management and commercial growth of each TikTok Shop. This is a hands-on role for someone who enjoys working directly with data, clients, and the platform, with a clear focus on driving revenue and account growth.
Key Responsibilities
- Own the setup and ongoing management of client TikTok Shops through Seller Center, ensuring stores are fully optimised and operating smoothly
- Manage product catalogues end to end, including listings, variants, pricing, imagery, descriptions, and category optimisation
- Oversee inventory, promotions, campaigns, fulfilment, returns, and overall account health and compliance
- Build and execute account growth strategies, setting clear targets, roadmaps, and commercial priorities
- Analyse GMV, conversion, traffic sources, and product performance to identify opportunities and drive actionable recommendations
- Work across content, creators, affiliates, LIVE, and paid activity to maximise sales and growth
- Build and manage strong relationships with creators and affiliate partners to support the content and sales engine
- Act as the main point of contact for clients, leading regular check-ins, reporting, and performance conversations
- Manage client expectations, timelines, and deliverables while identifying opportunities to grow and deepen partnerships
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Ideal Background
- 2 to 4 years of experience within account management, e-commerce, marketplace operations, or social commerce
- Hands-on experience with TikTok Shop Seller Center strongly preferred, or experience with comparable platforms such as Amazon Seller Central or Shopify
- Strong operational and organisational skills, with the ability to manage multiple accounts and priorities simultaneously
- Commercially minded and data-literate, with a strong understanding of the metrics that drive e-commerce performance
- Confident communicator with the ability to build trusted client relationships and present performance and strategy with authority
- Strong understanding of TikTok culture, content, and what drives consumers to purchase on the platform
- Experience with TikTok creator or affiliate programmes, influencer partnerships, or TikTok Ads Manager would be advantageous
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Why Join
This is a great opportunity to join a high-growth TikTok Shop agency at the forefront of social commerce, working with fast-growing brands and having a direct impact on their commercial growth. You'll have the opportunity to work fully remotely from anywhere in the UK, with direct access to and mentorship from the CEO, while being part of a team that has already driven £30m+ in TikTok Shop revenue.
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