Onyx Commerce
TikTok Live Operations Account Manager
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About Onyx
Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders.
There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions, rather than searching in traditional channels.
Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
We’re expanding our Live team and are looking for a TikTok Live Strategy & Operations Account Manager to support the day-to-day management and performance of our TikTok Shop Live clients.
This is a hybrid role combining both Live production and account management responsibilities.
You will play a key role in delivering high-performing TikTok Live sessions while also supporting client relationships, reporting, strategy and operational execution across accounts.
You will:
- Produce and oversee TikTok Live sessions, ensuring smooth operational delivery and high execution standards
- Support the planning and coordination of Live schedules, product selection and promotional activity
- Work closely with presenters, creators and studio teams to optimise Live performance
- Monitor Live performance in real time and help implement tactics to drive conversion and engagement
- Assist with Live set-up, production workflows and troubleshooting during broadcasts
- Act as a day-to-day point of contact for clients, supporting ongoing communication and relationship management
- Support weekly reporting, performance analysis and insight generation across client accounts
- Help develop Live strategies aligned to client commercial objectives
- Analyse key metrics including GMV, CVR, AOV and engagement to identify growth opportunities
- Collaborate cross-functionally with strategy, production and operations teams to deliver campaigns effectively
- Stay up to date with TikTok Shop, Live commerce trends and platform best practices
- Continuously test and iterate on Live formats, sales tactics and engagement strategies
- Hours will include some weekends and evenings to accommodate client Live scheduling
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What you will bring
Onyx is a scale-up business, so we are looking for individuals with a proactive mindset, strong ownership, and a passion for delivering exceptional client outcomes in a fast-moving environment.
Essential skills for the role:
- 2+ years’ experience in social commerce, Live commerce, or TikTok Shop within an agency or brand environment
- Proven experience managing client relationships and delivering against performance targets (e.g. GMV, conversion, engagement)
- Strong understanding of Live selling mechanics, including sales tactics, engagement strategies, and conversion drivers
- Experience planning and executing Live content, ideally including presenter briefing and product selection
- Confident in analysing performance data and translating this into actionable insights and client recommendations
- Excellent communication and presentation skills, with experience leading client calls and reporting
- Strong organisational skills with the ability to manage multiple clients and priorities simultaneously
- A commercial mindset with a focus on driving revenue and profitability for clients
- Ability to work both independently and collaboratively within a fast-paced, scale-up environment
- High attention to detail and a structured approach to planning and execution
- A proactive, solutions-oriented attitude with the ability to identify and resolve challenges quickly
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Additional skills a bonus:
- STEM degree or A-levels preferred
- Additional European languages, Mandarin or Korean
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
We offer:
- Competitive salary
- Pension contributions
- Performance bonus
- Health Cash Plan
- Hybrid working environment- 3 days a week in London office
- 25 days holiday (plus bank holidays)
- 2 weeks ‘work from anywhere’ allowance
- Health and Wellness benefits
- Home office/mobile/broadband allowance
- Volunteer days
- A high level of responsibility, autonomy and opportunity for growth
Please let us know if you require any accommodations to fully participate in the interview process
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